1 day ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive customer adoption of an AI-driven cybersecurity platform by partnering with security and IT stakeholders to turn deployments into measurable outcomes. Build trusted relationships, create technical success plans, and identify high-value use cases across everyday security operations. Monitor adoption and customer health indicators to surface risks early, lead mitigation planning for technical blockers, and deliver clear renewal readiness insights in QBRs and growth discussions.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build trusted relationships with customer security and IT teams, understanding priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases that integrate the platform into everyday security operations.
•Use product usage, engagement, and health indicators to spot adoption gaps and retention risks early.
•Guide customers from deployment to active use and lead mitigation planning for blockers, integration challenges, and operational gaps.

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Key Requirements

•3+ years’ experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist).
•Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realization, and improve customer health.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsCybersecuritySaaSCloudEnterprise IT

Skills:CommunicationPresentationStakeholder managementCross-functional collaboration

Tech Stack:SOCSecurity operationsThreat detectionIncident responseHealth scoringAdoption analytics

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

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Darktrace

1 day ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build trusted relationships with customer security and IT teams, understanding priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases that integrate the platform into everyday security operations.
•Use product usage, engagement, and health indicators to spot adoption gaps and retention risks early.
•Guide customers from deployment to active use and lead mitigation planning for blockers, integration challenges, and operational gaps.

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Key Requirements

•3+ years’ experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist).
•Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realization, and improve customer health.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsCybersecuritySaaSCloudEnterprise IT

Skills:CommunicationPresentationStakeholder managementCross-functional collaboration

Tech Stack:SOCSecurity operationsThreat detectionIncident responseHealth scoringAdoption analytics

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn