Delivery Account Management Team Leader, Director

Salesforce
Maryland, Washington, New York, Virginia
Workplace: RemoteFull timeUSD 164,000 - 261,500 annuallyFunction: Transportation & Fleet OperationsSkills: ["Leadership","Interpersonal skills","Communication","Stakeholder management","Problem-solving"]

Lead delivery and program governance for external consulting engagements, serving as the overall program team leader and primary customer interface. Manage and coach a team of consultants, drive communication, performance, and development plans, and ensure adherence to Salesforce methodology and project gates. Track program health with KPIs, mitigate risks early, facilitate executive-ready updates, and maintain credibility with U.S. Federal customers through successful large-scale transformation delivery.

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FursaFursa
Salesforce
Salesforce
3 days ago

Delivery Account Management Team Leader, Director

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Last checked: 3 minutes agoStatus: Live

Job Summary

Lead delivery and program governance for external consulting engagements, serving as the overall program team leader and primary customer interface. Manage and coach a team of consultants, drive communication, performance, and development plans, and ensure adherence to Salesforce methodology and project gates. Track program health with KPIs, mitigate risks early, facilitate executive-ready updates, and maintain credibility with U.S. Federal customers through successful large-scale transformation delivery.
Location: Maryland, Washington, New York, Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Serve as overall leader of the program team with strong leadership, communication clarity, motivation, and direction throughout customer engagements.
  • •Act as the primary customer interface and perform program management activities to ensure adherence to Salesforce methodology, project gates, and governance.
  • •Develop, coach, and enable a high-performing team of consultants through 1:1s, behavior-based feedback, performance risk management, and consistent coaching conversations.
  • •Drive program success by defining and tracking KPIs, supporting value-realization reporting, and maintaining program health, workload, engagement, and retention focus.
  • •Maintain delivery credibility by staying connected to customer work (including approximately 25% billable utilization) and building methodology fluency through hands-on coaching (ride-alongs, artifact reviews, real-time feedback).
Travel: Low travel

Pay and Benefits

Salary: USD 164,000 - 261,500 annually
Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401k

Key Requirements

  • •10+ years in project and program management delivering for external clients in a consulting environment.
  • •5+ years of people leadership experience leading a team of 10+.
  • •Demonstrated project management skills running project teams (up to 75+ people) with budget and schedule ownership, including results on schedule and within budget with at least $15M.
  • •Experience supporting the Public Sector vertical in Professional Services (preferred) and managing large-scale transformation engagements with US Federal clients.
  • •Qualification requires acceptable results from a background investigation and obtaining/maintaining the specific level of U.S. Government security clearance required for this role; U.S. citizenship (U.S. born or naturalized) is required.
Experience:ConsultingPublic SectorProfessional ServicesUS Federal
Skills:LeadershipInterpersonal skillsCommunicationStakeholder managementProblem-solving
Certifications:Salesforce AdminSalesforce ServiceSalesforce Experience
Tech Stack:Salesforce.comSalesforce AgentblazerSPSM

Eligibility

Nationality:US National
Security Clearance:U.S. Government security clearance

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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