Customer Success, EMEA

Mistral
Paris, London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Customer-centric","Collaboration","Organization"]

Manage a portfolio of enterprise customers across EMEA, serving as the primary point of contact to drive adoption, satisfaction, and long-term success of Mistral’s AI solutions. Own onboarding through ongoing engagement, monitor customer health to prevent churn, lead QBRs, and collaborate with Product, Engineering, and Sales to influence roadmap direction and uncover upsell/cross-sell opportunities.

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Mistral
Mistral
1 month ago

Customer Success, EMEA

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Last checked: 8 hours agoStatus: Live

Job Summary

Manage a portfolio of enterprise customers across EMEA, serving as the primary point of contact to drive adoption, satisfaction, and long-term success of Mistral’s AI solutions. Own onboarding through ongoing engagement, monitor customer health to prevent churn, lead QBRs, and collaborate with Product, Engineering, and Sales to influence roadmap direction and uncover upsell/cross-sell opportunities.
Location: Paris, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of enterprise customers, ensuring they maximize value from Mistral’s AI solutions.
  • •Lead customer onboarding, adoption, and ongoing engagement; monitor customer health and proactively address risks to prevent churn.
  • •Collaborate with Sales, Product, and Engineering to support renewals and uncover upsell/cross-sell opportunities based on usage and needs.
  • •Partner with Product and Engineering to gather customer feedback and influence the product roadmap.
  • •Conduct QBRs and create customer success plans with clear KPIs, timelines, and measurable outcomes.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

  • •5+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
  • •Experience managing enterprise customer relationships with a focus on adoption, satisfaction, and retention.
  • •Ability to engage confidently with Data, IT, and Engineering teams for technical discussions.
  • •Strong communication and presentation skills for both technical and executive audiences.
  • •Business acumen to identify upsell and expansion opportunities while ensuring customer success.
Experience:EnterpriseSaaSAI/ML
Skills:CommunicationPresentationCustomer-centricCollaborationOrganization

Company Brief

Mistral
Develops state-of-the-art large language models and AI systems, offering models and developer tools for natural language understanding, generation, and enterprise AI integrations. Focuses on open research and production-ready model deployments.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: Paris, France
Founded: 2023
WebsiteLinkedIn