Technical Account Manager - AI Infrastructure

Prime Intellect
San Francisco
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-6 yearsSkills: ["Communication","Problem-solving","Relationship management"]

Technical Account Manager for Prime Intellect’s AI infrastructure helps enterprise customers adopt and scale open superintelligence workloads. You’ll own customer portfolios, read dashboards, optimize training/inference workloads, coordinate with engineering, and drive expansion and renewals while ensuring operational reliability and strong cross-functional collaboration.

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FursaFursa
Prime Intellect
Prime Intellect
4 months ago

Technical Account Manager - AI Infrastructure

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Technical Account Manager for Prime Intellect’s AI infrastructure helps enterprise customers adopt and scale open superintelligence workloads. You’ll own customer portfolios, read dashboards, optimize training/inference workloads, coordinate with engineering, and drive expansion and renewals while ensuring operational reliability and strong cross-functional collaboration.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of enterprise customers end-to-end — adoption, retention, expansion, and overall health
  • •Build deep relationships with technical and executive stakeholders at each customer, from ML engineers to engineering leadership
  • •Drive customer outcomes: faster time-to-value on first workloads, smooth scaling as their usage grows, and meaningful expansion as their AI ambitions expand
  • •Understand each customer's training and inference workloads at a real technical level — what models they're training, what infrastructure they need, what their performance bottlenecks are
  • •Partner with customers' engineering teams on cluster performance, capacity planning, workload optimization, and migration

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkVisa SponsorshipRelocationLearning BudgetEquity

Key Requirements

  • •3–6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent roles at infrastructure, cloud, or AI/ML companies
  • •Strong technical fluency — comfortable reading dashboards, discussing infrastructure architecture, and engaging with customer engineering teams without a translator
  • •Strong commercial instincts — you understand that Customer Success is a revenue function, not a support function, and you can drive real expansion alongside technical outcomes
  • •Deep customer empathy combined with high judgment — you advocate for customers internally while making the calls that are right for the business
  • •Excellent verbal and written communication, especially when explaining complex technical issues to non-technical stakeholders and vice versa
Experience:3-6 yearsAI infrastructureCloudInfrastructureEnterprise customers
Skills:CommunicationProblem-solvingRelationship management
Tech Stack:GrafanaDashboardsInfrastructureTraining workloadsInference workloadsRLLLMs

Company Brief

Prime Intellect
Builds a decentralized, open compute and training platform that enables distributed training and collective ownership of AI models, aggregating global GPU resources and offering tools for agentic RL and model evaluation.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedIn