Software Technical Support Representative

U.S. Bancorp
Tennessee, United States
Workplace: RemoteFull timeUSD 20 - 20.91 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Verbal communication","Written communication","Time management","Multitasking","Documentation"]

Provide end-user technical support by responding to inquiries, troubleshooting issues across telecommunications networks, computer hardware, and core business applications, and coordinating with internal teams and vendors to resolve problems. Follow up to confirm resolution and maintain documentation of all support activities. Training is provided for 6–8 weeks, and shifts may occur across extended Eastern Time operating hours.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Software Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide end-user technical support by responding to inquiries, troubleshooting issues across telecommunications networks, computer hardware, and core business applications, and coordinating with internal teams and vendors to resolve problems. Follow up to confirm resolution and maintain documentation of all support activities. Training is provided for 6–8 weeks, and shifts may occur across extended Eastern Time operating hours.
Location: Tennessee, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to end-user inquiries and resolve problems related to telecommunications networks, computer hardware, and core business applications.
  • •Isolate the problem source and coordinate with internal telecommunications, system operations, application development, and vendors to drive resolution.
  • •Follow up with users to ensure problems are fully resolved.
  • •Develop and maintain documentation of all support activities.
  • •Provide quality support while working within scheduled operating hours and training requirements.

Pay and Benefits

Salary: USD 20 - 20.91 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kRetirementPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High school diploma or equivalent
  • •1+ years of experience in telecommunications or applications programming or related job experience
  • •Proficient computer navigation skills using software packages including Microsoft Office
  • •Basic knowledge of the technical aspects of telecommunications equipment, systems, and vendor capabilities
  • •Ability to manage multiple tasks/projects and deadlines simultaneously
Experience:1+ yearsTelecommunicationsApplications
Education:High School
Skills:Verbal communicationWritten communicationTime managementMultitaskingDocumentation
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor