Director of Digital Operations and Product (London, GB, EC2N 3AR)

Allianz
London
Workplace: HybridFull timeFunction: Executive & General ManagementSkills: ["Stakeholder management","Influencing","Analytical judgement","Commercial judgement","Communication"]

Lead Allianz UK’s newly established Digital Operations & Product function within the Customer Division. Drive delivery and adoption of digital, product and AI capabilities across customer sales, service and retention, defining and executing digital product strategy for web, mobile and AI-enabled channels. Own optimization of key customer journeys, shape the MyAllianz customer hub, and establish agile value stream ways of working to accelerate a digital-first, self-service model over the next two years.

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Allianz
Allianz
1 day ago

Director of Digital Operations and Product (London, GB, EC2N 3AR)

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Job Summary

Lead Allianz UK’s newly established Digital Operations & Product function within the Customer Division. Drive delivery and adoption of digital, product and AI capabilities across customer sales, service and retention, defining and executing digital product strategy for web, mobile and AI-enabled channels. Own optimization of key customer journeys, shape the MyAllianz customer hub, and establish agile value stream ways of working to accelerate a digital-first, self-service model over the next two years.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead a ~70 FTE digital operations and product function and define the operating strategy across digital servicing operations, product management, digital strategy/portfolio, and performance management.
  • •Set and execute digital product strategy across web, mobile and AI-enabled customer channels, accelerating a shift to a digital-first self-service model over the next two years.
  • •Optimize critical customer journeys across MyAllianz and digital servicing channels (email, live chat, bots, self-serve), aligning them to the customer contact strategy.
  • •Partner across retail, broker, claims, operations, technology and transformation to prioritize digital and AI initiatives that improve productivity, reduce cost to serve, and improve customer outcomes.
  • •Establish governance and ways of working (agile value stream, continuous delivery) and lead change across a complex matrixed environment with empowered delivery teams.

Pay and Benefits

Perks:Hybrid WorkingAnnual BonusPensionDiscount

Key Requirements

  • •Lead digital product and digital operations/customer transformation at scale within insurance or other regulated complex environments.
  • •Build and execute digital product strategy, shaping multidisciplinary teams and delivering large-scale digital change toward self-serve and lower cost-to-serve.
  • •Drive AI-enabled customer experience across digital servicing channels, contact strategy, and automation opportunities.
  • •Establish and govern agile value stream or continuous delivery operating models, communities of practice, and delivery governance.
  • •Use customer, operational and funnel-performance data to prioritize investment and optimize core journeys for growth, retention, and service efficiency.
Experience:InsuranceFinancial servicesDigital transformationCustomer experienceRegulated environment
Skills:Stakeholder managementInfluencingAnalytical judgementCommercial judgementCommunication
Tech Stack:AI-enabledWebMobileBotsLive chatEmailAgileContinuous deliveryStraight-through processing

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn