Hermes

3 months ago

Sales & Service Support Executive, HSR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Back-office lead for Hermes’ customer service operations in a luxury retail setting. Manages customer services, follow-up, reservations, and till procedures; partners with the sales team to optimize back-office processes; monitors performance and drives improvements across after-sales, repairs, and personalized orders.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Back-office management and excellence of customer services (Aftersales, Customer Requests, Reservations); manage services to customers and follow-up in store IT tools.
•Ensure quality of follow-up for all customer services (customer requests, personalized orders, reservations, remote sales, repair requests).
•Partner with the sales team to optimize and simplify back-office follow-up of those services.
•Monitor business performance of all service-related operations and drive continuous improvement; track conversion rates and average duration for reservations and requests; monitor lead times in the after-sales and repair lifecycle; push sales when appropriate.
•Support store administration, including till control, stock review, archiving, health & safety procedures, and training of new staff on processes and tools.

Key Requirements

•Minimum 3 years of experience in a similar role or relevant retail administrative/operations background.
•Significant experience in back-office customer service, order management, and reservations handling; able to follow up with customers using store IT tools.
•Excellent customer-service orientation with strong communication skills (written and spoken English).
•Proficient with Excel and IT tools; ability to train others and work with digital processes.
•Store-based environment and ability to autonomously manage tasks, organize workload, and support the sales team

Experience:3+ yearsRetailLuxuryCustomer service

Education:High School

Skills:CommunicationOrganizationCustomer serviceTeamwork

Languages:English

Tech Stack:ExcelIT tools

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

3 months ago

Sales & Service Support Executive, HSR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Back-office management and excellence of customer services (Aftersales, Customer Requests, Reservations); manage services to customers and follow-up in store IT tools.
•Ensure quality of follow-up for all customer services (customer requests, personalized orders, reservations, remote sales, repair requests).
•Partner with the sales team to optimize and simplify back-office follow-up of those services.
•Monitor business performance of all service-related operations and drive continuous improvement; track conversion rates and average duration for reservations and requests; monitor lead times in the after-sales and repair lifecycle; push sales when appropriate.
•Support store administration, including till control, stock review, archiving, health & safety procedures, and training of new staff on processes and tools.

Key Requirements

•Minimum 3 years of experience in a similar role or relevant retail administrative/operations background.
•Significant experience in back-office customer service, order management, and reservations handling; able to follow up with customers using store IT tools.
•Excellent customer-service orientation with strong communication skills (written and spoken English).
•Proficient with Excel and IT tools; ability to train others and work with digital processes.
•Store-based environment and ability to autonomously manage tasks, organize workload, and support the sales team

Experience:3+ yearsRetailLuxuryCustomer service

Education:High School

Skills:CommunicationOrganizationCustomer serviceTeamwork

Languages:English

Tech Stack:ExcelIT tools

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn