Contact Center Service Supporter (Edinburgh Park, GB)

Atos
United Kingdom
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Delivery focus","Teamwork","Communication","Organization"]

Join the client’s Life and Pensions Centre of Excellence in Edinburgh as the first point of contact for inbound calls in a fast-paced contact center. You’ll answer enquiries across the product range, resolve issues, document outcomes, and maintain strong relationships with advisors and business areas. The role includes 6 weeks of classroom training plus supported call time, and you’ll be expected to meet SLA/quality standards while contributing to continuous team improvement.

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Atos
Atos
1 day ago

Contact Center Service Supporter (Edinburgh Park, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Join the client’s Life and Pensions Centre of Excellence in Edinburgh as the first point of contact for inbound calls in a fast-paced contact center. You’ll answer enquiries across the product range, resolve issues, document outcomes, and maintain strong relationships with advisors and business areas. The role includes 6 weeks of classroom training plus supported call time, and you’ll be expected to meet SLA/quality standards while contributing to continuous team improvement.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide first point of contact for inbound calls and answer telephone enquiries across the full product range
  • •Resolve customer problems and document how enquiries are handled and resolved
  • •Ensure compliance with product knowledge and the regulatory environment for end-to-end task ownership
  • •Maintain relationships with advisors and other business areas to support customer outcomes
  • •Contribute to continuous improvement by reviewing procedures, improving service conduct, and developing own skills

Pay and Benefits

Perks:PensionHealth InsuranceLife AssurancePaid Leave

Key Requirements

  • •Previous experience in a customer service role (financial services experience is a bonus)
  • •A genuine desire to help customers
  • •Working knowledge of Microsoft Office (Word, Excel, Outlook)
  • •Ability to communicate verbally and in writing with an excellent professional telephone manner
  • •Energy and enthusiasm with a delivery-focused mindset to meet SLA/quality standards
Experience:Customer serviceContact centerFinancial services
Skills:Customer focusDelivery focusTeamworkCommunicationOrganization
Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn