IT Help Desk

Qureos
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem-solving","Communication","Learn quickly","Reliable"]

Provide first-level IT support to employees by handling help desk requests via phone, email, and in person. Troubleshoot basic issues across computers, printers, software, and networks, and install/configure desktop and laptop hardware. Help with user account setup, password resets, and access, document resolutions in a ticketing system, maintain IT inventory, and escalate complex problems to senior IT staff.

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FursaFursa
Qureos
Qureos
1 week ago

IT Help Desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-level IT support to employees by handling help desk requests via phone, email, and in person. Troubleshoot basic issues across computers, printers, software, and networks, and install/configure desktop and laptop hardware. Help with user account setup, password resets, and access, document resolutions in a ticketing system, maintain IT inventory, and escalate complex problems to senior IT staff.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to help desk requests via phone, email, and in person.
  • •Troubleshoot and resolve basic computer, printer, software, and network issues.
  • •Install, configure, and maintain desktop computers, laptops, and peripheral devices.
  • •Assist with user account setup, password resets, and system access.
  • •Document support requests and resolutions in the help desk ticketing system.

Pay and Benefits

Perks:Paid TrainingPaid HolidaysWellness Stipend

Key Requirements

  • •High school diploma or equivalent required.
  • •Associate degree or IT certifications (e.g., CompTIA A+, Google IT Support) are a plus.
  • •Basic knowledge of Windows operating systems, Microsoft Office, and computer hardware.
  • •Strong problem-solving and communication skills.
  • •Ability to learn new technologies quickly and work reliably with others.
Education:High School
Skills:Customer serviceProblem-solvingCommunicationLearn quicklyReliable
Certifications:CompTIA A+Google IT Support
Tech Stack:WindowsMicrosoft OfficeComputer hardwareDesktop computersLaptopsPrintersNetwork

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn