North America People Operations Leader

Aon
Chicago
Workplace: HybridFull timeUSD 140,000 - 155,000 annuallyFunction: People, HR & TalentEducation: bachelorsSkills: ["People leadership","Coaching","Performance management","Stakeholder management","Continuous improvement"]

Own end-to-end People Operations delivery across North America, leading teams, processes, and platforms to ensure consistent, efficient, data-driven HR operations at scale. Lead operational execution for hiring, job/data changes, benefits & rewards administration, employee relations support, and exits/retirements. Manage team capacity and coverage, design SLAs/KPIs/SOPs, oversee HR knowledge bases and colleague-facing content, and coordinate HR tech, audits, vendors, and operational transitions across the region.

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FursaFursa
Aon
Aon
1 week ago

North America People Operations Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end People Operations delivery across North America, leading teams, processes, and platforms to ensure consistent, efficient, data-driven HR operations at scale. Lead operational execution for hiring, job/data changes, benefits & rewards administration, employee relations support, and exits/retirements. Manage team capacity and coverage, design SLAs/KPIs/SOPs, oversee HR knowledge bases and colleague-facing content, and coordinate HR tech, audits, vendors, and operational transitions across the region.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Strategically own People Operations delivery across North America, leading teams, processes, and platforms for scalable HR operations.
  • •Deliver end-to-end HR operational processes including hiring, job and data changes, benefits & rewards administration, employee relations operations support, and exits/retirements.
  • •Plan and manage team capacity, work allocation, and coverage across processes and queues to support peak periods, time zones, and urgent matters.
  • •Support cyclical HR activities such as performance and compensation cycles, benefits renewals/enrollment, and engagement initiatives from an operational readiness perspective.
  • •Oversee HR operational knowledge bases and colleague-facing content (HR portal, FAQs, standard communications) and partner with HR Technology/Data/Analytics and global Ops to digitize and automate where possible.

Pay and Benefits

Salary: USD 140,000 - 155,000 annually
Perks:401kEquityHealth InsuranceDentalVisionPaid LeavePaid HolidaysDisability InsuranceHsaLife InsuranceTuition AssistanceCommuter Benefits

Key Requirements

  • •Significant experience in HR operations/operations or a related shared services environment, preferably with regional or multi-country scope.
  • •Demonstrated experience leading operational teams across multiple HR process areas through periods of change or growth.
  • •Proven ability to design and manage SLAs, KPIs, and SOPs, using data and metrics to drive performance and decisions.
  • •Experience working with HR systems, case management, and workflow tools, with comfort embedding new technologies and processes.
  • •Bachelor’s degree or equivalent work experience required; PHR certification (or equivalent) desired.
Experience:Shared servicesMulti-countryHR operations
Education:Bachelor's
Skills:People leadershipCoachingPerformance managementStakeholder managementContinuous improvement
Certifications:PHR
Tech Stack:HR systemsCase managementWorkflow tools

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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