Desktop Support

General Dynamics
United States
Workplace: OnsiteFull timeUSD 64,230 - 86,250 annuallyFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Self-starter","Initiative","Learn fast","Multitasking","Documentation"]

Provide Tier 2 desktop and systems administrative support for enterprise environments across multiple DoD networks and enclaves. Manage on-premise hardware and implement regular hardware/software updates, including installation, repair, and preventative maintenance. Support Windows 11 desktops and Zero Clients while troubleshooting alongside Tier 1 & 2 teams. Administer key services such as Active Directory, SCCM, Exchange, PKI, file shares, and information security practices.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Desktop Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide Tier 2 desktop and systems administrative support for enterprise environments across multiple DoD networks and enclaves. Manage on-premise hardware and implement regular hardware/software updates, including installation, repair, and preventative maintenance. Support Windows 11 desktops and Zero Clients while troubleshooting alongside Tier 1 & 2 teams. Administer key services such as Active Directory, SCCM, Exchange, PKI, file shares, and information security practices.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide Tier 2 systems and desktop support with minimal supervision for enterprise DoD networks and enclaves.
  • •Manage on-premise hardware, performing installations, repairs, preventative maintenance, and regular hardware/software updates.
  • •Support and troubleshoot Tier 1 & 2 issues for laptops, desktops, and Zero Clients, including implementing system management TTP.
  • •Administer enterprise services including Active Directory, SCCM, Exchange, file shares, PKI, and virus protection.
  • •Create and update lifecycle documentation and support information security requirements.
Travel: Medium travel

Pay and Benefits

Salary: USD 64,230 - 86,250 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveDisability InsuranceLife Insurance

Key Requirements

  • •Possess TS/SCI clearance and be able to maintain it in the role.
  • •Security+ CE certification required (DoD 8570.01 compliance).
  • •US citizenship required.
  • •2+ years in at least three areas: VDI, Active Directory, SCCM, Exchange, Information Security, desktop applications.
  • •2+ years configuring, troubleshooting, and maintaining Windows 11 desktops; includes knowledge of networking fundamentals.
Experience:3+ years
Skills:Self-starterInitiativeLearn fastMultitaskingDocumentation
Certifications:Security+ CE
Tech Stack:Active DirectorySystem Center Configuration Manager (SCCM)ExchangeVDIPKIWindows 11File sharesVirus protectionNetworking fundamentalsInformation Security

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCITS/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn