Clinical Service Desk Associate (Remote)

NTT
Fargo
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Service philosophy"]

Provide 24x7x365 inbound service desk support for healthcare customers in a call center environment. Troubleshoot and resolve incidents related to clinical applications including Epic, Cerner, McKesson, and Meditech, documenting and closing or escalating tickets. Maintain a quiet, private workspace with wired high-speed internet, remain in the phone queue during 8–10 hour shifts with breaks, and be shift flexible with possible overtime and up to 10% travel.

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FursaFursa
NTT
NTT
3 weeks ago

Clinical Service Desk Associate (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide 24x7x365 inbound service desk support for healthcare customers in a call center environment. Troubleshoot and resolve incidents related to clinical applications including Epic, Cerner, McKesson, and Meditech, documenting and closing or escalating tickets. Maintain a quiet, private workspace with wired high-speed internet, remain in the phone queue during 8–10 hour shifts with breaks, and be shift flexible with possible overtime and up to 10% travel.
Location: Fargo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound service desk calls for the Provider Clinical Service Desk, supporting customers 24x7x365.
  • •Respond to clinical application issues (workflow, application errors, access, and functionality) using technical troubleshooting.
  • •Document incident details, then close or escalate tickets in a timely manner.
  • •Drive incident resolution for a 24/7 desk while reading text on computer screens during shifts.
  • •Maintain shift requirements by remaining at the workspace and phone queue for 8–10 hour periods with scheduled breaks.
Travel: Low travel

Key Requirements

  • •4+ years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting (e.g., 2 years work + 2 years technical education).
  • •1+ year of technical troubleshooting experience.
  • •High school diploma or equivalent.
  • •Experience working in a call center environment.
  • •Strong communication, interpersonal, typing, and English skills for verbal and written interactions.
Experience:4+ years
Education:High School
Skills:CommunicationInterpersonal skillsListeningService philosophy
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn