Customer Support Specialist

EquipmentShare
Columbia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Organization","Multi-tasking","Customer service","Problem-solving"]

Join EquipmentShare as a Customer Support Specialist in our Columbia, MO office to deliver exceptional service to internal and external customers across phone, chat, and email channels. You’ll respond quickly and accurately, build strong relationships with rental markets and customers, and maintain knowledge of products and processes while collaborating with teammates to meet service standards and company goals.

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EquipmentShare
EquipmentShare
1 year ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Join EquipmentShare as a Customer Support Specialist in our Columbia, MO office to deliver exceptional service to internal and external customers across phone, chat, and email channels. You’ll respond quickly and accurately, build strong relationships with rental markets and customers, and maintain knowledge of products and processes while collaborating with teammates to meet service standards and company goals.
Location: Columbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service for EquipmentShare customers with clear answers to inquiries and appropriate referrals as needed.
  • •Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner, and within established quality and service standards.
  • •Establish and maintain professional working relationships with internal and external customers and co-workers.
  • •Manage time effectively to ensure productivity levels and turnaround times are within established service standards.
  • •Establish and maintain adequate knowledge of EquipmentShare products, service offerings, processes and core systems, and respond to customer and co-worker inquiries effectively and efficiently.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •High school diploma required, College degree desired.
  • •At least one year experience in a customer service role, preferably in a contact center or multi-channel communication environment.
Experience:1+ yearsCustomer serviceMultichannelContact centerTeam collaboration
Education:High School
Skills:CommunicationOrganizationMulti-taskingCustomer serviceProblem-solving
Languages:English
Tech Stack:G-SuiteGmailGoogle DocsSheetsDrive

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn