Program Mentor, School of Education (Mountain, Central and Pacific Time Zone Support)

Western Governors University
United States
Workplace: RemoteFull timeUSD 60,600 - 90,900Function: Communications, PR & CommunityExperience: 3+ yearsEducation: mastersSkills: ["Customer service","Communication","Interpersonal skills","Organization","Coaching"]

Coach and guide assigned students through WGU’s competency-based programs, using specialized program content and career expertise to support academic progress and success. Respond urgently to student needs via emails and phone calls, maintain a student-friendly schedule (including outside hours), and monitor progress to provide proactive outreach. Collaborate with university professionals, deepen expertise through ongoing development, and use technology-based teaching and communication platforms to support learners.

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Western Governors University
Western Governors University
1 day ago

Program Mentor, School of Education (Mountain, Central and Pacific Time Zone Support)

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Job Summary

Coach and guide assigned students through WGU’s competency-based programs, using specialized program content and career expertise to support academic progress and success. Respond urgently to student needs via emails and phone calls, maintain a student-friendly schedule (including outside hours), and monitor progress to provide proactive outreach. Collaborate with university professionals, deepen expertise through ongoing development, and use technology-based teaching and communication platforms to support learners.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Act as a steward for carrying out WGU’s mission and strategic vision.
  • •Demonstrate a high commitment to student success through goal setting, student outcomes, and student notes.
  • •Offer direct, comprehensive support, coaching, and guidance to a load of assigned students.
  • •Provide program-level expertise through ongoing development and maintain knowledge within the assigned college.
  • •Monitor student progress and provide proactive outreach using technology-based teaching and communication platforms.
Travel: Medium travel

Pay and Benefits

Salary: USD 60,600 - 90,900
Perks:Health InsuranceDentalVisionRetirement SavingsPaid HolidaysParental LeavePaid LeaveTuition Discount

Key Requirements

  • •Master’s or advanced degree and all applicable licenses or certifications for a degree program.
  • •Minimum 3 years of experience providing student support, mentoring, coaching, and/or instruction within a Certified K-12 School.
  • •Demonstrated ability to work with diverse learner profiles.
  • •Ability to work a student-friendly schedule (evenings/weekends).
  • •Specific time zone support could include Pacific, Mountain, and Central.
Experience:3+ yearsEducationK-12
Education:Master's
Skills:Customer serviceCommunicationInterpersonal skillsOrganizationCoaching
Tech Stack:EmailCalendarWord processingDatabaseData entryTechnology-based teachingCommunication platforms

Company Brief

Western Governors University
An accredited, nonprofit online university offering competency-based bachelor’s and master’s degree programs focused on workforce-relevant skills across business, IT, education, health, and nursing.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Nonprofit & NGO
Headquarters: Salt Lake City, United States
Founded: 1997
WebsiteLinkedIn