Operations Support

American Express
Gurugram
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Adaptability","Teamwork","Analytical skills","Attention to detail"]

Support Global Commercial Services by reviewing and translating client and stakeholder requests into structured tasks, managing intake and workload allocation, and using the CLIC tool to create and distribute cases. Maintain performance standards and quality, generate daily reporting on volumes and key metrics, and collaborate with cross-functional teams to improve operational efficiency and enhance automated request intake processes. Work flexibly across regions in a 24x7 environment.

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FursaFursa
American Express
American Express
2 days ago

Operations Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support Global Commercial Services by reviewing and translating client and stakeholder requests into structured tasks, managing intake and workload allocation, and using the CLIC tool to create and distribute cases. Maintain performance standards and quality, generate daily reporting on volumes and key metrics, and collaborate with cross-functional teams to improve operational efficiency and enhance automated request intake processes. Work flexibly across regions in a 24x7 environment.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Review and interpret emails and requests from internal and external stakeholders to assess business/servicing requirements.
  • •Translate stakeholder requests into structured, actionable tasks within the CLIC tool.
  • •Assign and distribute requests to team members to ensure optimal utilization and fair workload allocation.
  • •Support development and enhancement of automated processes for request intake, CLIC case creation, and allocation.
  • •Generate and publish daily reports on allocation volumes, trends, and key metrics, and maintain high standards of output quality and efficiency.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalPensionLearning BudgetCounseling

Key Requirements

  • •Graduate with a minimum of 2 years of analytical experience in a client servicing environment.
  • •Excellent verbal and written communication skills.
  • •Ability to learn new skills in a technical environment; basic technology background is an added advantage.
  • •Strong flexibility/adaptability to manage multiple tasks within stringent time frames with minimal supervision.
  • •Good Excel skills, including basic functions like VLOOKUP and IF.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationAdaptabilityTeamworkAnalytical skillsAttention to detail
Tech Stack:CLIC toolExcelVLOOKUPIF

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn