Coordinator, eCommerce Operations (m/f/d) (Budapest, Hungary, HU)

Pandora Group
Budapest
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Organizational skills","Attention to detail","Communication","Interpersonal skills","Problem-solving","Decision-making","Customer focus","Analytical thinking","Independent working","Collaboration","Adaptability"]

Coordinate day-to-day operations within an eCommerce fulfilment centre, supporting Pick & Pack and Customer Service teams to meet order SLA targets. Monitor operational performance, inventory accuracy, stock levels, cycle counts, and loss prevention, while collaborating with delivery carriers to improve service quality. Handle order fulfilment activities (including returns when required), support customer inquiries and escalations, and contribute to operational reporting and continuous improvement in a fast-paced environment.

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FursaFursa
Pandora Group
Pandora Group
6 hours ago

Coordinator, eCommerce Operations (m/f/d) (Budapest, Hungary, HU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Coordinate day-to-day operations within an eCommerce fulfilment centre, supporting Pick & Pack and Customer Service teams to meet order SLA targets. Monitor operational performance, inventory accuracy, stock levels, cycle counts, and loss prevention, while collaborating with delivery carriers to improve service quality. Handle order fulfilment activities (including returns when required), support customer inquiries and escalations, and contribute to operational reporting and continuous improvement in a fast-paced environment.
Location: Budapest
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Support day-to-day operations of the eCommerce fulfilment centre with efficient processes and high service standards.
  • •Coordinate daily activities of Pick & Pack and Customer Service teams to process orders within SLAs.
  • •Monitor operational performance, support continuous improvement initiatives, and maintain operational reporting and KPI tracking.
  • •Support order fulfilment activities including picking, packing, shipping, and returns processing when required.
  • •Maintain inventory accuracy and control through stock management, replenishment activities, cycle counts, and loss prevention; collaborate with delivery carriers and manage related claims/issues.

Key Requirements

  • •Strong organisational skills with exceptional attention to detail.
  • •Proven ability to coordinate multiple tasks and priorities in a fast-paced environment.
  • •Excellent communication and interpersonal skills for coordinating teams and handling customer interactions.
  • •Customer-focused mindset with strong problem-solving and decision-making capabilities.
  • •Good analytical and reporting skills with confidence working with operational data, KPIs, and Excel.
Experience:ECommerceFulfilmentLogisticsWarehouseRetail operations
Skills:Organizational skillsAttention to detailCommunicationInterpersonal skillsProblem-solvingDecision-makingCustomer focusAnalytical thinkingIndependent workingCollaborationAdaptability
Tech Stack:Microsoft OfficeExcel

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website