Lady in Red

Kempinski
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Communication","Leadership","Customer service"]

Residence-focused front office supervisor role supporting the front desk and concierge, acting as the Residence Ambassador to residents and guests. You’ll assist in delivering high-quality service, handle complaints, coordinate with departments, and step in for the Front Office Duty Manager in their absence, while upholding Kempinski Health & Safety standards in a luxury hotel residence setting.

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Kempinski
Kempinski
7 months ago

Lady in Red

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Last checked: 4 hours agoStatus: Live

Job Summary

Residence-focused front office supervisor role supporting the front desk and concierge, acting as the Residence Ambassador to residents and guests. You’ll assist in delivering high-quality service, handle complaints, coordinate with departments, and step in for the Front Office Duty Manager in their absence, while upholding Kempinski Health & Safety standards in a luxury hotel residence setting.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Assist the Operations Manager in assessing and ensuring long-term and short-term residence goals are met.
  • •Support and assist the front desk and concierge to provide smooth and prompt service to residents and guests.
  • •Substitute the Front Office Duty Manager in their absence.
  • •Handle resident and guest comments and complaints and follow up on resolutions.
  • •Ensure fire exits are unobstructed per Health & Safety policies.
  • •Promote in-house sales and facilities to maximize residence revenues.
  • •Coordinate with other departments on matters of concern and assist security personnel as needed.
  • •Maintain up-to-date and accurate residence information; ensure proper handover to incoming staff.

Key Requirements

  • •Working permit eligible in country of hire
  • •Higher College and/or Hotel Management
  • •Minimum 2 years Front Office supervisory experience
  • •Proven ability to work in a multinational environment and communicate in English and Russian
  • •Preferably experience in a 5-star property or residences
Experience:2+ yearsHospitalityFront officeHotel management
Skills:CommunicationLeadershipCustomer service
Languages:EnglishRussian

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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