RTX

1 day ago

Avionics Customer Support Field Engineer (Remote)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide technical field support for Collins Aerospace avionics/sensors and fire detection products used by airline customers, primarily United Airlines. Troubleshoot and resolve complex technical issues by partnering with repair programs and product support groups. Assist with installation, operation, maintenance, testing, and on-site training as required, acting as the key customer-facing representative. Coordinate with Sales and Service while supporting travel commitments of about 25% for field activities.

Location: Chicago, Houston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support for Collins Aerospace avionics/sensors and fire detection products operated by United Airlines.
•Collaborate with repair programs and product support groups to resolve technical issues for airline customers.
•Assist with installation, operation, maintenance, troubleshooting, system testing, and on-site training as required.
•Serve as on-site lead for major field installation or modification programs when needed.
•Support travel requirements of approximately 25% to meet customer and field needs.

Travel: Medium travel

Pay and Benefits

Salary: USD 107,500 - 204,500 annually

Perks:Health InsuranceDentalVision401kStudent LoanLife InsuranceLong-term DisabilityPaid LeaveParental Leave

Key Requirements

•7+ years of aviation/avionics experience and experience supporting aircraft on ground situations, including atypical hours as needed.
•Experience in avionics engineering and/or avionics repair and/or avionics aircraft systems.
•Customer-facing experience supporting customers and interfacing with relevant business functions.
•Typically requires a university degree with 8 years of relevant experience, or an advanced degree with 5 years.
•Ability to provide technical support for Collins Aerospace avionics/sensors and fire detection products at airline customer sites.

Experience:8+ yearsAviationAvionics

Education:Bachelor's in avionics/electronics engineering

Skills:Customer supportRelationship buildingTroubleshootingTechnical problem-solvingCollaboration

Tech Stack:Microsoft ExcelMicrosoft PowerPoint

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX