Client Advisor (Macau, MO)

Prada Group
Macau
Workplace: OnsiteFull timeFunction: SalesSkills: ["Clienteling","Problem-solving","Communication","Interpersonal skills","Teamwork"]

Deliver an exceptional luxury client experience by placing the customer at the center, advising on Prada/Miu Miu products, and promoting the brand’s philosophy and values. Drive individual and team sales targets and KPI performance across both in-store and ecommerce channels. Maintain client relationships through proactive CRM updates, resolve complaints with support, and embrace an omnichannel mindset while hosting client appointments and supporting store operations.

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Prada Group
Prada Group
2 hours ago

Client Advisor (Macau, MO)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an exceptional luxury client experience by placing the customer at the center, advising on Prada/Miu Miu products, and promoting the brand’s philosophy and values. Drive individual and team sales targets and KPI performance across both in-store and ecommerce channels. Maintain client relationships through proactive CRM updates, resolve complaints with support, and embrace an omnichannel mindset while hosting client appointments and supporting store operations.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Create a welcoming client experience aligned with the client journey ceremony.
  • •Exceed individual sales targets and maximize personal sales performance to contribute to the store’s success.
  • •Meet KPI goals for high-quality sales and customer service.
  • •Maintain and grow client relationships by capturing customer data in the Company CRM and providing personalized follow-up.
  • •Support omnichannel delivery, host client appointments (in person or virtually), resolve client complaints with partners when needed, and assist store/back-of-house operations.

Key Requirements

  • •Passion for human relations and sales, with problem-solving and curiosity in luxury/fashion, art, and design.
  • •Experience building long-lasting relationships with clients.
  • •Demonstrated excellent communication and interpersonal skills, able to work both independently and as part of a team.
  • •Knowledge and passion for the managed product category, with the ability to advise based on fashion trends and competitors.
  • •Fluency in spoken Mandarin.
Experience:Luxury fashionRetail
Skills:ClientelingProblem-solvingCommunicationInterpersonal skillsTeamwork
Languages:Mandarin
Tech Stack:CRM

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn