Associate Manager PT 20-29 hours

Samsonite
Orlando
Workplace: OnsitePart timeFunction: OtherSkills: ["Client service","Leadership","Coaching","Communication","Time management","Integrity","De-escalation","Collaboration","Critical thinking"]

Lead retail client experiences for a luxury travel and lifestyle brand, driving personal and store KPIs through outstanding service. Set and exceed sales and conversion metrics, plan and prioritize with initiative, and support people development through roleplay, coaching, and training content. Manage client communication, stay calm while de-escalating when needed, ensure compliance with policies and timecards, and uphold visual merchandising and event execution.

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FursaFursa
Samsonite
Samsonite
1 day ago

Associate Manager PT 20-29 hours

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead retail client experiences for a luxury travel and lifestyle brand, driving personal and store KPIs through outstanding service. Set and exceed sales and conversion metrics, plan and prioritize with initiative, and support people development through roleplay, coaching, and training content. Manage client communication, stay calm while de-escalating when needed, ensure compliance with policies and timecards, and uphold visual merchandising and event execution.
Location: Orlando
Workplace: Onsite
Employment Type: Part time
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed personal sales and store baseline goals for KPI metrics including conversion, DPT, UPT, and client data capture.
  • •Plan and prioritize work with initiative, champion change effectively, and complete assigned tasks on time.
  • •Support people development by helping teach training content, coaching through roleplay, and monitoring store associate training with the store manager.
  • •Communicate effectively with strong written and verbal skills, promote business goals, and de-escalate situations while maintaining ethical conduct.
  • •Ensure compliance by managing timecards for payroll accuracy, maintaining Tumi University training, following policies, and upholding visual merchandising and client experience standards.

Pay and Benefits

Perks:Paid Leave401kEap

Key Requirements

  • •Passion for the TUMI brand, lifestyle, clients, and product assortment.
  • •Provide strong sales and client experience, preferably in the luxury market, and demonstrate success meeting sales goals and KPIs.
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • •Demonstrate integrity, lead by example, and have strong time management skills.
  • •Value collaboration and openness to feedback in a coaching-driven environment.
Experience:Luxury retail
Skills:Client serviceLeadershipCoachingCommunicationTime managementIntegrityDe-escalationCollaborationCritical thinking

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn