Quality Assurance Analyst - Swedish/ Norwegian/ Czech or German speaker

Delivery Hero
Budapest
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringSkills: ["Detail-oriented","Analytical","Problem-solving","Communication","Stakeholder management","Constructive feedback","Coaching"]

Audit frontline agent interactions across chat, call, and email to ensure adherence to SOPs and company policies, while improving customer, vendor, and rider experience. Perform deep-dive analyses to find root causes of dissatisfaction, identify recurring issues, and work with stakeholders on service improvement initiatives. Track and report quality trends using QA monitoring tools, deliver constructive feedback and coaching via team leaders, and participate in calibration sessions to maintain consistent evaluation standards.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Quality Assurance Analyst - Swedish/ Norwegian/ Czech or German speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Audit frontline agent interactions across chat, call, and email to ensure adherence to SOPs and company policies, while improving customer, vendor, and rider experience. Perform deep-dive analyses to find root causes of dissatisfaction, identify recurring issues, and work with stakeholders on service improvement initiatives. Track and report quality trends using QA monitoring tools, deliver constructive feedback and coaching via team leaders, and participate in calibration sessions to maintain consistent evaluation standards.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Entry level

Key Responsibilities

  • •Audit frontline agent interactions (chat, call, and email) for transaction quality, SOP adherence, and customer/vendor/rider experience.
  • •Maintain high productivity and accuracy in all audits.
  • •Conduct deep-dive analyses to identify root causes of dissatisfaction and highlight recurring issues.
  • •Collaborate with internal stakeholders to design and implement service improvement initiatives that improve SAT performance.
  • •Track and report quality trends at team and individual levels using QA monitoring tools, and provide constructive feedback/coaching through team leaders while participating in calibration sessions.

Pay and Benefits

Perks:Health InsuranceAccident InsuranceLearning AccessMeal AllowancePaid Leave

Key Requirements

  • •Fluency in English (written and verbal) and fluency in Czech, Norwegian, Swedish, or German (speaking, reading, and writing).
  • •Detail-oriented analytical and problem-solving skills.
  • •Ability to provide clear, actionable feedback in a professional and constructive manner.
  • •Strong communication and stakeholder management skills.
  • •Experience in quality assurance, auditing, or customer service is a plus.
Skills:Detail-orientedAnalyticalProblem-solvingCommunicationStakeholder managementConstructive feedbackCoaching
Languages:EnglishNorwegianSwedishCzechGerman

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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