Client Experience Coordinator

WSP
Philippines
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Communication","Stakeholder management","Attention to detail","Multi-tasking","Continuous improvement"]

Support the collection, analysis, and reporting of client feedback using the Global Client Feedback Tool, translating insights into action. Champion adoption of feedback best practices, track KPI performance, and assist with rollout and activation of Client Experience Plans. Coordinate client experience and engagement activities, develop client case studies, and maintain feedback tickets and communications calendars while working closely with the Clients & Growth team to drive continuous improvement.

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FursaFursa
WSP
WSP
2 days ago

Client Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support the collection, analysis, and reporting of client feedback using the Global Client Feedback Tool, translating insights into action. Champion adoption of feedback best practices, track KPI performance, and assist with rollout and activation of Client Experience Plans. Coordinate client experience and engagement activities, develop client case studies, and maintain feedback tickets and communications calendars while working closely with the Clients & Growth team to drive continuous improvement.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Collect, analyze, and report client feedback using the Global Client Feedback Tool.
  • •Track performance against client feedback targets and KPIs and provide actionable insights to Business Groups and Account Leads.
  • •Assist with rollout and ongoing activation of Client Experience Plans, coordinating status updates and follow-up actions.
  • •Coordinate client experience/engagement activities, including scheduling, logistics, materials/insights, and tracking actions/outcomes.
  • •Develop client case studies and support internal client experience content, including maintaining client feedback tickets and a communications calendar.

Key Requirements

  • •Degree in business, marketing, communications, or equivalent experience (minimum).
  • •5 years of relevant experience in a professional services or corporate environment.
  • •Experience in a client experience, customer success, marketing, business development, or coordination role (B2B experience desirable).
  • •Excellent English communication skills for drafting content and strong stakeholder management.
  • •Strong analytical and reporting capability (Excel/Power BI advantageous), with attention to detail and ability to manage multiple priorities.
Experience:Professional servicesB2BCustomer successClient experience
Education:
Skills:CommunicationStakeholder managementAttention to detailMulti-taskingContinuous improvement
Languages:English
Tech Stack:ExcelPower BIMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft TeamsSharePointOneDriveCRMGlobal Client Feedback ToolIntegrated Management System (IMS)

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn