Associate - Guest Operations - Roxy Cinema

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Teamwork","Adaptability"]

Deliver exceptional guest experiences at Roxy Cinemas by providing friendly front-of-house service, answering enquiries, and supporting daily operations. Handle ticketing and point-of-sale systems, manage crowd flow, and enforce cinema policies for a safe environment. Process cash transactions and end-of-shift procedures, maintain cleanliness and presentation standards, assist with promotional/cinema campaigns, and follow health & safety and operational procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dubai Holding
Dubai Holding
2 days ago

Associate - Guest Operations - Roxy Cinema

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver exceptional guest experiences at Roxy Cinemas by providing friendly front-of-house service, answering enquiries, and supporting daily operations. Handle ticketing and point-of-sale systems, manage crowd flow, and enforce cinema policies for a safe environment. Process cash transactions and end-of-shift procedures, maintain cleanliness and presentation standards, assist with promotional/cinema campaigns, and follow health & safety and operational procedures.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver outstanding customer service and create memorable cinema experiences for guests.
  • •Provide information, assistance, and support to guests while responding to enquiries professionally.
  • •Operate ticketing and point-of-sale systems efficiently and accurately.
  • •Support crowd management and enforce cinema policies to ensure a safe and enjoyable environment.
  • •Perform cash transactions, ticket control, end-of-shift financial procedures, and assist across front-of-house areas including ticketing, ushering, and guest services.

Key Requirements

  • •High School Certificate or equivalent qualification.
  • •1–3 years of experience in customer service, hospitality, retail, entertainment, or food & beverage.
  • •Excellent customer service and guest engagement skills with strong communication and interpersonal abilities.
  • •Ability to work flexible shifts, including weekends and public holidays.
  • •Basic cash handling and transaction management experience, with ability to follow operational, safety, and hygiene procedures.
Experience:1-3 yearsHospitalityRetailEntertainmentFood & beverage
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsTeamworkAdaptability
Languages:English
Tech Stack:VistaPoint-of-sale (POS)Ticketing system

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor