Agent Strategy Manager

Decagon
Dallas
Workplace: OnsiteFull timeUSD 160,000 - 220,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Interpersonal skills","Teamwork"]

Partner with enterprise customers to guide AI agent deployments, support adoption, and drive value realization. Shape the Agent Strategy function by building partnerships, copilot-ing throughout project scoping to full adoption, and translating customer needs into actionable insights for Product and Engineering. Communicate effectively with stakeholders from individual contributors to C-level executives, while continuously learning best practices in conversational AI and agentic tools.

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FursaFursa
Decagon
Decagon
1 day ago

Agent Strategy Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Partner with enterprise customers to guide AI agent deployments, support adoption, and drive value realization. Shape the Agent Strategy function by building partnerships, copilot-ing throughout project scoping to full adoption, and translating customer needs into actionable insights for Product and Engineering. Communicate effectively with stakeholders from individual contributors to C-level executives, while continuously learning best practices in conversational AI and agentic tools.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development

Key Responsibilities

  • •Shape how the Agent Strategy function operates by building best practices for customer value.
  • •Build long-lasting customer partnerships and act as a strategic advisor throughout deployments.
  • •Co-pilot customers from early scoping through adoption and value realization.
  • •Communicate with customer stakeholders from individual contributors to C-level executives.
  • •Collaborate with Agent Product and Engineering teams to identify technical improvements and influence the roadmap.

Pay and Benefits

Salary: USD 160,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS.
  • •Proven experience managing large customers and driving visible projects across multiple stakeholders.
  • •Excellent communication and presentation skills to simplify complex concepts for non-technical audiences.
  • •Strong interpersonal, persuasion, and teamwork skills.
  • •Business understanding of GTM sales teams and processes.
Experience:4+ yearsB2B SaaSCustomer deploymentsEnterprise customersHigh-growth startupsAgentic AI
Education:Bachelor's in Science, Technology, Engineering, Math (STEM) or similar
Skills:CommunicationPresentationStakeholder managementInterpersonal skillsTeamwork

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
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