Staff DevOps Engineer

Zoom Video Communications
San Jose, California
Full timeUSD 124,000 - 271,200 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 10+ yearsSkills: ["Cross-functional leadership","Incident response","Reliability engineering","Architecture reviews","Documentation/runbooks"]

Own reliability engineering and operations for Zoom’s real-time communications platform, including SLO/SLI frameworks, latency/availability/jitter/packet-loss metrics, and critical incident response. Build and evolve observability (dashboards, alerting, distributed tracing) and drive deployment safety through CI/CD, canaries, feature flags, and progressive rollouts. Provide architectural authority for deployment patterns, capacity planning, and cloud/container infrastructure while partnering across engineering, network, security, product, and data teams globally.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
1 day ago

Staff DevOps Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own reliability engineering and operations for Zoom’s real-time communications platform, including SLO/SLI frameworks, latency/availability/jitter/packet-loss metrics, and critical incident response. Build and evolve observability (dashboards, alerting, distributed tracing) and drive deployment safety through CI/CD, canaries, feature flags, and progressive rollouts. Provide architectural authority for deployment patterns, capacity planning, and cloud/container infrastructure while partnering across engineering, network, security, product, and data teams globally.
Location: San Jose, California
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Sr. Manager level

Key Responsibilities

  • •Own SLO/SLI frameworks for real-time services, defining and improving latency, availability, jitter, and packet loss.
  • •Lead incident response for critical outages, coordinating across time zones and engineering disciplines.
  • •Promote blameless postmortems and drive action items that measurably improve reliability.
  • •Implement chaos engineering and game day exercises to identify failure modes before user impact.
  • •Serve as architectural authority for deployment patterns, observability, CI/CD standards, and progressive rollouts for real-time services.

Pay and Benefits

Salary: USD 124,000 - 271,200 annually

Key Requirements

  • •10+ years in DevOps, SRE, or infrastructure engineering, with at least 3 years at a staff or principal scope.
  • •Proven ownership of reliability for large-scale, distributed, latency-sensitive production systems.
  • •Experience supporting real-time or media-heavy platforms such as video conferencing, live streaming, gaming, or similar systems.
  • •Conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies.
  • •Expertise in cloud infrastructure and container orchestration (AWS/GCP/Azure; Kubernetes, Helm, ArgoCD) plus infrastructure-as-code (Terraform/Pulumi or equivalent).
Experience:10+ yearsReal-time communicationsDistributed systemsMedia streaming
Skills:Cross-functional leadershipIncident responseReliability engineeringArchitecture reviewsDocumentation/runbooks
Languages:EnglishMandarin
Tech Stack:AWSGCPAzureKubernetesHelmArgoCDTerraformPulumiPrometheusGrafanaDatadogJaegerOpenTelemetryBGPAnycast routingDNSLoad balancingCDNGitHub ActionsJenkins

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn