Client Care Coordinator - Sunnybank (Sunnybank, Australia)

Sonova
Australia
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Communication","Patience","Teamwork","Problem-solving","Resilience"]

Be the welcoming face of the Sunnybank hearing clinic and provide exceptional client care while keeping day-to-day clinic operations running smoothly. Coordinate audiologist appointments, answer phone calls and emails, support client and doctor enquiries, and assist with administrative tasks including billing. You’ll also provide basic troubleshooting and servicing for hearing devices, working closely with a supportive, professional team to improve patients’ hearing outcomes.

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FursaFursa
Sonova
Sonova
1 month ago

Client Care Coordinator - Sunnybank (Sunnybank, Australia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Be the welcoming face of the Sunnybank hearing clinic and provide exceptional client care while keeping day-to-day clinic operations running smoothly. Coordinate audiologist appointments, answer phone calls and emails, support client and doctor enquiries, and assist with administrative tasks including billing. You’ll also provide basic troubleshooting and servicing for hearing devices, working closely with a supportive, professional team to improve patients’ hearing outcomes.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Manage the appointment schedule for audiologists, including setting and rescheduling client appointments.
  • •Ensure an exceptional level of client service.
  • •Support and increase the efficiency of clinic operations.
  • •Answer clinic phone calls and emails and assist with client and doctor enquiries.
  • •Handle accurate billing of appointments and provide basic troubleshooting and servicing for hearing devices.

Pay and Benefits

Perks:Salary PackagingParental LeaveBirthday LeaveEapEmployee Discounts

Key Requirements

  • •Solid experience in client care and administration, ideally in a multi-site environment.
  • •Demonstrated experience working in a team environment with strong team building skills.
  • •Excellent verbal and written communication skills and lots of patience.
  • •Demonstrated judgement and advanced skills in delivering administrative services.
  • •Excellent computer skills.
Skills:CommunicationPatienceTeamworkProblem-solvingResilience

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website