Canon

1 day ago

EMEA Customer Fulfilment Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Monitor the E2E quote-to-invoice process, analyze data, and manage critical exceptions and escalations. Serve as a trusted advisor to the Order Management Team on non-standard flow processes, supporting standardization and automation. Build process maps and SOPs, train colleagues on new processes, and share best practices. Manage orders, queries, and claims through delivery to meet KPIs, quality metrics, and delivery reliability targets.

Location: Netherlands

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor the E2E quote-to-invoice process, analyze data, and develop reports to improve process and customer experience.
•Act as a trusted advisor to the Order Management Team on non-standard flow processes, supporting standardization and automation.
•Create process maps and SOPs and support training and implementation of new processes.
•Manage orders, queries, and claims from order entry through delivery shipment to meet KPIs and quality metrics.
•Interface with sales and operations stakeholders, manage critical exceptions and escalations, and support ISO9001 activities and continuous improvements.

Key Requirements

•3-5 years of experience in a relevant or similar field.
•Strong analytical and problem-solving skills with the ability to improve processes.
•Proficient in MS Office, especially Excel.
•Proficient knowledge of PowerBI, developing and working with reports.
•German language skills required, with strong verbal and written communication.

Experience:3-5 years

Skills:Strong communicationIndependent workChange managementFlexibilityTeamwork

Languages:GermanUS

Tech Stack:MS OfficeExcelPowerBISOPs

Company Brief

Canon

Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn

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Canon

1 day ago

EMEA Customer Fulfilment Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Netherlands

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor the E2E quote-to-invoice process, analyze data, and develop reports to improve process and customer experience.
•Act as a trusted advisor to the Order Management Team on non-standard flow processes, supporting standardization and automation.
•Create process maps and SOPs and support training and implementation of new processes.
•Manage orders, queries, and claims from order entry through delivery shipment to meet KPIs and quality metrics.
•Interface with sales and operations stakeholders, manage critical exceptions and escalations, and support ISO9001 activities and continuous improvements.

Key Requirements

•3-5 years of experience in a relevant or similar field.
•Strong analytical and problem-solving skills with the ability to improve processes.
•Proficient in MS Office, especially Excel.
•Proficient knowledge of PowerBI, developing and working with reports.
•German language skills required, with strong verbal and written communication.

Experience:3-5 years

Skills:Strong communicationIndependent workChange managementFlexibilityTeamwork

Languages:GermanUS

Tech Stack:MS OfficeExcelPowerBISOPs

Company Brief

Canon

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn