EMEA Customer Fulfilment Specialist

Canon
Netherlands
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Strong communication","Independent work","Change management","Flexibility","Teamwork"]

Monitor the E2E quote-to-invoice process, analyze data, and manage critical exceptions and escalations. Serve as a trusted advisor to the Order Management Team on non-standard flow processes, supporting standardization and automation. Build process maps and SOPs, train colleagues on new processes, and share best practices. Manage orders, queries, and claims through delivery to meet KPIs, quality metrics, and delivery reliability targets.

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FursaFursa
Canon
Canon
1 month ago

EMEA Customer Fulfilment Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Monitor the E2E quote-to-invoice process, analyze data, and manage critical exceptions and escalations. Serve as a trusted advisor to the Order Management Team on non-standard flow processes, supporting standardization and automation. Build process maps and SOPs, train colleagues on new processes, and share best practices. Manage orders, queries, and claims through delivery to meet KPIs, quality metrics, and delivery reliability targets.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Monitor the E2E quote-to-invoice process, analyze data, and develop reports to improve process and customer experience.
  • •Act as a trusted advisor to the Order Management Team on non-standard flow processes, supporting standardization and automation.
  • •Create process maps and SOPs and support training and implementation of new processes.
  • •Manage orders, queries, and claims from order entry through delivery shipment to meet KPIs and quality metrics.
  • •Interface with sales and operations stakeholders, manage critical exceptions and escalations, and support ISO9001 activities and continuous improvements.

Key Requirements

  • •3-5 years of experience in a relevant or similar field.
  • •Strong analytical and problem-solving skills with the ability to improve processes.
  • •Proficient in MS Office, especially Excel.
  • •Proficient knowledge of PowerBI, developing and working with reports.
  • •German language skills required, with strong verbal and written communication.
Experience:3-5 years
Skills:Strong communicationIndependent workChange managementFlexibilityTeamwork
Languages:GermanUS
Tech Stack:MS OfficeExcelPowerBISOPs

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn