Technical Support Engineer II - eSign

Provide outstanding technical support for eSignature and related services, acting as a liaison between customers and internal Docusign teams to resolve complex technical issues. Triage inbound support requests across API integrations, embedded systems, network/security impediments, third-party integrations, and multi-product workflows. Use tools such as Salesforce, Jira, logging systems, SharePoint, SQL, and browser developer tools to troubleshoot, improve customer experience, handle escalations, and help customers increase adoption of eSignature.