Executive.Call Center.Aster Retail HO

Aster
Dubai
Full-timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Communication","Problem-solving"]

This role supports the call center operations for Aster Retail Head Office in Dubai, handling executive-level customer inquiries, resolving issues, and coordinating with store teams to ensure smooth client experiences. You will work within a centralized executive call center in Dubai, contributing to service delivery targets and customer satisfaction. Collaborate with sales and operations, document interactions, and provide insights to improve processes.

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FursaFursa
Aster
Aster
9 months ago

Executive.Call Center.Aster Retail HO

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

This role supports the call center operations for Aster Retail Head Office in Dubai, handling executive-level customer inquiries, resolving issues, and coordinating with store teams to ensure smooth client experiences. You will work within a centralized executive call center in Dubai, contributing to service delivery targets and customer satisfaction. Collaborate with sales and operations, document interactions, and provide insights to improve processes.
Location: Dubai
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Handle inbound/outbound customer interactions for the executive call center in the retail head office, ensuring timely and accurate information delivery.
  • •Record and track customer issues, escalate to appropriate teams, and follow up to ensure resolution and satisfaction.
  • •Coordinate with store teams and other departments to facilitate smooth customer experiences and communicate updates.
  • •Document interactions and insights to support process improvements and performance reporting.
  • •Support quality assurance by adhering to established call center protocols and service standards.

Key Requirements

  • •Bachelor's Degree
Experience:RetailCall centerCustomer service
Education:Bachelor's
Skills:CommunicationProblem-solving

Company Brief

Aster
Aster DM Healthcare operates hospitals, clinics, pharmacies and diagnostic centers across the Middle East and India, delivering integrated primary, secondary and tertiary healthcare services along with specialty care and allied medical services.
Industry: Healthcare Providers
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1987
WebsiteLinkedIn