Senior Customer Success Enablement Manager

Fieldguide
United States
Workplace: RemoteFull timeUSD 135,000 - 170,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Interpersonal skills","Relationship-building","Organization","Translation between audiences"]

Own the enablement strategy for the Customer Success and Implementation organizations by diagnosing skill gaps and building programs, tools, and AI-native workflows. Partner with Product, Customer Education, Support, and Product Marketing to translate releases into practical enablement, strengthen onboarding and ramp, and create feedback loops from the field. Help scale CS performance to drive stronger renewals, expansions, and consistent adoption of playbooks and processes.

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Fieldguide
Fieldguide
4 days ago

Senior Customer Success Enablement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the enablement strategy for the Customer Success and Implementation organizations by diagnosing skill gaps and building programs, tools, and AI-native workflows. Partner with Product, Customer Education, Support, and Product Marketing to translate releases into practical enablement, strengthen onboarding and ramp, and create feedback loops from the field. Help scale CS performance to drive stronger renewals, expansions, and consistent adoption of playbooks and processes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Identify and close Customer Success skill gaps by building enablement programs and driving adoption of cross-functional initiatives.
  • •Partner with Product to translate feature launches, roadmap changes, and capabilities into practical enablement for CS teams.
  • •Leverage AI-native tools and workflows to scale enablement efficiency by eliminating manual, repeatable work.
  • •Create feedback loops from the field with Customer Education, Support, and Product Marketing to improve onboarding, playbooks, operations, and tooling.
  • •Own onboarding, ramp, and continuous enablement for Customer Success and Implementation, tailoring materials to team needs.

Pay and Benefits

Salary: USD 135,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •6+ years of professional experience with at least 3+ years in Sales, Solutions Engineering, or Customer Success Enablement.
  • •Experience as a former practitioner or related role within the accounting industry.
  • •Experience running demos, trainings, or building enablement materials for teams representing a product to clients.
  • •Strong interpersonal and relationship-building skills across Customer Success, Product, Product Marketing, RevOps, and cross-functional partners.
  • •Highly organized and detail-oriented, with experience operating in a fast-paced, changing environment.
Experience:AccountingCustomer success enablement
Skills:Interpersonal skillsRelationship-buildingOrganizationTranslation between audiences

Company Brief

Fieldguide
Provides an agentic AI platform that automates and manages end-to-end audit, advisory, and compliance engagements for CPA and consulting firms, improving efficiency, margins, and client outcomes.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor