Account Specialist, CEE/CIS

LexisNexis Risk Solutions
Warsaw
Workplace: HybridFull timePLN 77,300 - 143,300Function: Customer Success & Account ManagementSkills: ["Problem-solving","Attention to detail","Organizational skills","Communication","Stakeholder management"]

Manage customer accounts across the CEE/CIS regions by maintaining accurate customer information, handling onboarding and account lifecycle activities, and resolving account, billing, and invoice queries. Partner with Commercial, Finance, Legal, Operations, and Customer Support to investigate billing issues and support operational reporting and compliance documentation requests. Monitor account activity, identify process improvements, and collaborate cross-functionally to ensure smooth day-to-day account management.

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FursaFursa
LexisNexis Risk Solutions
LexisNexis Risk Solutions
7 hours ago

Account Specialist, CEE/CIS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage customer accounts across the CEE/CIS regions by maintaining accurate customer information, handling onboarding and account lifecycle activities, and resolving account, billing, and invoice queries. Partner with Commercial, Finance, Legal, Operations, and Customer Support to investigate billing issues and support operational reporting and compliance documentation requests. Monitor account activity, identify process improvements, and collaborate cross-functionally to ensure smooth day-to-day account management.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support customer onboarding, account maintenance, and account lifecycle activities.
  • •Maintain accurate customer information across business systems.
  • •Coordinate and resolve customer, account, and billing-related enquiries, including investigating invoice and billing issues with internal stakeholders.
  • •Produce reports and analyse account data to support operational and commercial activities.
  • •Support contract, compliance, and customer documentation requests; monitor account activity and identify opportunities to improve processes and customer experience.

Pay and Benefits

Salary: PLN 77,300 - 143,300

Key Requirements

  • •Experience in account administration, customer support, billing operations, commercial operations, or a similar B2B environment.
  • •Strong analytical and problem-solving skills with excellent attention to detail and organisational abilities.
  • •Experience working with CRM, ERP, or similar business systems.
  • •Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • •Strong communication and stakeholder management skills, including proficiency in Microsoft Office (especially Excel).
Experience:B2B
Skills:Problem-solvingAttention to detailOrganizational skillsCommunicationStakeholder management
Tech Stack:CRMERPMicrosoft OfficeExcel

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn