Client Implementation Manager

Appdirect
El Salvador
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsEducation: bachelorsSkills: ["Client-facing communication","Stakeholder management","Problem-solving","Risk management","Documentation management"]

Own the client implementation experience from order submission through installation and completion. Serve as the primary contact for enterprise and SMB clients, managing multiple implementations, milestones, deliverables, dependencies, and timelines. Lead implementation calls with proactive status updates, coordinate with telecommunications providers, carriers, vendors, sales teams, and internal technical resources, and troubleshoot issues across provisioning, billing, contracts, equipment, and service activation while maintaining accurate documentation and processes.

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FursaFursa
Appdirect
Appdirect
1 day ago

Client Implementation Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the client implementation experience from order submission through installation and completion. Serve as the primary contact for enterprise and SMB clients, managing multiple implementations, milestones, deliverables, dependencies, and timelines. Lead implementation calls with proactive status updates, coordinate with telecommunications providers, carriers, vendors, sales teams, and internal technical resources, and troubleshoot issues across provisioning, billing, contracts, equipment, and service activation while maintaining accurate documentation and processes.
Location: El Salvador
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Serve as the primary implementation contact for enterprise and SMB clients throughout the order and installation lifecycle.
  • •Manage multiple client implementations simultaneously, ensuring milestones, deliverables, dependencies, and timelines remain on track.
  • •Lead client implementation calls and provide clear, proactive status updates on open orders, risks, technical requirements, and next steps.
  • •Coordinate with telecommunications providers, carriers, vendors, sales teams, and internal technical resources; track orders in internal systems and tools with timely documentation.
  • •Troubleshoot and drive resolution of issues involving installations, provisioning, billing, contracts, equipment, and service activation, escalating concerns as needed.

Key Requirements

  • •Minimum of 3 years of experience in telecommunications, technology implementation, client implementation, service delivery, or a similar role.
  • •Demonstrated experience working with multiple telecommunications products and technologies (e.g., DIA, broadband, fiber, Ethernet, MPLS, SD-WAN, voice/UCaaS, mobility, managed network services).
  • •Experience working with multiple telecommunications carriers/service providers and managing provider-specific ordering, provisioning, installation, and escalation processes.
  • •Strong technical aptitude to understand telecommunications terminology, network requirements, service configurations, order details, and implementation dependencies.
  • •Bachelor's degree from an accredited four-year university preferred, or equivalent relevant professional experience.
Experience:3+ yearsTelecommunicationsTechnology implementationClient implementationService delivery
Education:Bachelor's
Skills:Client-facing communicationStakeholder managementProblem-solvingRisk managementDocumentation management
Languages:English
Tech Stack:DIABroadbandFiberEthernetMPLSSD-WANVoice/UCaaSMobilityManaged network services

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn