VinSolutions Performance Manager

AutoTrader.com
Colorado, Arizona, Utah, New Mexico
Workplace: RemoteFull timeUSD 82,500 - 123,700 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Communication","Listening","Influence"]

Own the client relationship for a regional portfolio, driving customer retention by aligning priorities to client needs and increasing product utilization. Build strong dealer relationships through onsite visits and virtual screen shares, identify risks for “at risk” accounts, and develop action plans. Monitor account performance and trends, resolve barriers that prevent business objectives, and apply product knowledge to help clients leverage software effectively.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
2 days ago

VinSolutions Performance Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the client relationship for a regional portfolio, driving customer retention by aligning priorities to client needs and increasing product utilization. Build strong dealer relationships through onsite visits and virtual screen shares, identify risks for “at risk” accounts, and develop action plans. Monitor account performance and trends, resolve barriers that prevent business objectives, and apply product knowledge to help clients leverage software effectively.
Location: Colorado, Arizona, Utah, New Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage account progress and results to drive external client retention across an assigned portfolio.
  • •Build and maintain client relationships and ensure customers’ needs drive priorities, decisions, and activities.
  • •Retain and improve utilization through onsite visits and virtual screen share engagements, helping clients meet business objectives and improve processes.
  • •Monitor and analyze account performance and trends, address red flags/emergencies, and use judgment to develop action plans for at-risk clients.
  • •Maintain product knowledge for new releases/enhancements and collaborate with other Performance Managers for a seamless client experience across multiple products.
Travel: Extensive travel

Pay and Benefits

Salary: USD 82,500 - 123,700 annually
Perks:Health InsuranceDentalVision401kParental LeaveLearning BudgetPaid LeavePaid Holidays

Key Requirements

  • •Bachelor's degree in a related discipline and 4 years' experience in a related field (other combinations considered, including a master's with 2 years).
  • •Safe drivers needed; valid driver's license required.
  • •Proven ability to influence change inside a dealership.
  • •Experience desking deals and/or retail automotive experience in roles such as General Manager, Sales Manager, Finance Manager, or BDC Manager.
  • •Proficient in Microsoft suite and screen share technologies, with ability to learn complex technology and understand web-based systems.
Experience:4+ yearsRetail automotiveDealership software
Education:Bachelor's
Skills:Relationship buildingProblem-solvingCommunicationListeningInfluence
Licenses:Valid driver's license
Tech Stack:Microsoft suiteScreen shareWeb-based systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn