IT Techniker*in

Zalando
Germany
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: certificationSkills: ["Problem-solving","Communication","Documentation","Teamwork","Proactive improvement"]

Provide hands-on 1st- and 2nd-level IT support on-site for Zalando’s logistics environment. Troubleshoot and resolve issues across a complex IT landscape, covering endpoints (Windows, Linux, Android, Apple) as well as network and server-related areas. Work in close collaboration with colleagues at the site, optimize support and documentation processes, and help ensure stable availability of systems supporting daily warehouse operations.

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Zalando
Zalando
2 days ago

IT Techniker*in

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide hands-on 1st- and 2nd-level IT support on-site for Zalando’s logistics environment. Troubleshoot and resolve issues across a complex IT landscape, covering endpoints (Windows, Linux, Android, Apple) as well as network and server-related areas. Work in close collaboration with colleagues at the site, optimize support and documentation processes, and help ensure stable availability of systems supporting daily warehouse operations.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Deliver key on-site maintenance and troubleshooting for the IT infrastructure (first point of contact on-site; not remote).
  • •Provide 1st- and 2nd-level support for a complex IT landscape across all end devices (Windows, Linux, Android, Apple).
  • •Handle support tasks including the network and server area to keep systems stable and available for logistics.
  • •Collaborate with on-site colleagues to achieve operational goals and continuously optimize processes.
  • •Improve support and documentation workflows and contribute to knowledge transfer within the team.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveEquityParkingMeal AllowanceWellness Stipend

Key Requirements

  • •Completed IT training (e.g., system administrator, network administrator, IT specialist, or IT administrator).
  • •First work experience in system administration, especially infrastructure-related support.
  • •Own your tasks and proactively improve support procedures, documentation processes, and knowledge transfer.
  • •Work as a team player in interdisciplinary teams using a 2-shift system.
  • •Good German and English skills (at least C1 in German) for communication and accurate IT documentation.
Experience:LogisticsE-commerce
Education:Certification / Diploma
Skills:Problem-solvingCommunicationDocumentationTeamworkProactive improvement
Languages:GermanEnglish
Tech Stack:WindowsLinuxAndroidAppleNetworkServers

Company Brief

Zalando
Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2008
WebsiteLinkedIn