Customer Support Technician

Applied Materials
Israel
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Safety-focused","Analytical thinking"]

Perform Tier I customer support procedures in semiconductor manufacturing, including wafer measurement and independent preventative maintenance and wet cleans. Disassemble, clean, and rebuild kits for kit management quality, and learn diagnostic techniques using documentation and test equipment with senior engineers. Triage and resolve basic technical issues while maintaining strong customer service, safety compliance, and clean-room professionalism using required PPE.

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Applied Materials
Applied Materials
1 month ago

Customer Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Perform Tier I customer support procedures in semiconductor manufacturing, including wafer measurement and independent preventative maintenance and wet cleans. Disassemble, clean, and rebuild kits for kit management quality, and learn diagnostic techniques using documentation and test equipment with senior engineers. Triage and resolve basic technical issues while maintaining strong customer service, safety compliance, and clean-room professionalism using required PPE.
Location: Israel
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Perform standard Tier I procedures, including wafer measurement.
  • •Carry out preventative maintenance and wet cleans independently; support senior engineers with corrective maintenance.
  • •Disassemble, clean, and rebuild kits for kit management quality.
  • •Use documentation and test equipment to learn diagnostic techniques and support issue resolution.
  • •Represent the company to customers with professional service while following safety procedures in a clean-room environment.
Travel: Low travel

Key Requirements

  • •Perform standard Tier I procedures including wafer measurement.
  • •Independently perform preventative maintenance and wet cleans, and assist senior engineers with corrective maintenance.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply diagnostic techniques using documentation and test equipment with assistance from senior engineers.
  • •Diagnose and resolve basic technical problems while providing professional customer service and complying with safety procedures (including clean-room PPE).
Skills:Customer serviceCommunicationProblem-solvingSafety-focusedAnalytical thinking

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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