Program Manager

Birlasoft
Hyderabad
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 8-12 yearsSkills: ["Client relationship management","Stakeholder relationship management","Team management","Root cause analysis","Service improvement"]

Lead mission-critical production support and service delivery in a 24x7 environment, driving SLA adherence and operational excellence. Manage incident, problem, and change management, perform root-cause analysis, and implement preventive actions. Coordinate cross-functional teams, vendors, and stakeholders to improve reliability and application availability. Ensure teams are properly trained and resourced, apply best practices across design, deployment, monitoring, and maintenance, and continuously track industry trends to strengthen business continuity.

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FursaFursa
Birlasoft
Birlasoft
16 hours ago

Program Manager

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Job Summary

Lead mission-critical production support and service delivery in a 24x7 environment, driving SLA adherence and operational excellence. Manage incident, problem, and change management, perform root-cause analysis, and implement preventive actions. Coordinate cross-functional teams, vendors, and stakeholders to improve reliability and application availability. Ensure teams are properly trained and resourced, apply best practices across design, deployment, monitoring, and maintenance, and continuously track industry trends to strengthen business continuity.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead mission-critical production support engagements in a 24x7 support environment.
  • •Drive SLA adherence, service governance, and operational excellence.
  • •Handle incident, problem, and change management processes effectively.
  • •Conduct root cause analysis and implement preventive actions to improve reliability.
  • •Coordinate cross-functional teams, vendors, and stakeholders and lead service improvement initiatives to enhance performance and availability.

Key Requirements

  • •8-12 years experience leading production support/service delivery in a 24x7 environment.
  • •Manage client relationships to ensure high customer satisfaction and SLA adherence.
  • •Strong incident, problem, and change management with effective change control processes.
  • •Ability to conduct root cause analysis and drive preventive actions and service improvement initiatives.
  • •Coordinate cross-functional teams, vendors, and stakeholders; ensure teams are trained and adequately resourced.
Experience:8-12 years
Skills:Client relationship managementStakeholder relationship managementTeam managementRoot cause analysisService improvement
Tech Stack:ScrumAgileChange ControlIncident managementProblem managementChange management

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn