Senior Customer Experience Manager

Lead end-to-end Customer Experience for pre-flight, flight, and post-flight passenger touchpoints, ensuring a seamless, consistent, brand-aligned journey. Oversee daily activities across Commercial, Hajj, Umrah, and Charter flights, manage partner relationships, and negotiate catering/service contracts and SLAs. Design inflight and ground experience strategies, improve satisfaction and NPS alongside financial performance, and drive digital CX automation, personalization, and buy-on-board retail optimization.