Call Center Representative -REMOTE

Qureos
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Organization","Attention to detail","Empathy","Time management"]

Support patients as a health care appointment scheduler and call center representative, handling day or night coverage with accurate scheduling, confirmations, reschedules, and cancellations. Answer inbound calls and messages professionally, coordinate with providers and clinic staff, and update patient demographic and insurance details in scheduling and records systems. Maintain clear documentation, follow privacy/confidentiality procedures, and escalate urgent or complex issues while staying calm and organized in a fast-paced environment.

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FursaFursa
Qureos
Qureos
2 days ago

Call Center Representative -REMOTE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Support patients as a health care appointment scheduler and call center representative, handling day or night coverage with accurate scheduling, confirmations, reschedules, and cancellations. Answer inbound calls and messages professionally, coordinate with providers and clinic staff, and update patient demographic and insurance details in scheduling and records systems. Maintain clear documentation, follow privacy/confidentiality procedures, and escalate urgent or complex issues while staying calm and organized in a fast-paced environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Schedule, confirm, reschedule, and cancel patient appointments accurately for day or night coverage.
  • •Answer incoming calls and messages in a warm, professional manner to assist with scheduling.
  • •Maintain and update patient demographic, insurance, and contact information in scheduling systems.
  • •Coordinate with providers, nurses, and clinic staff to align availability and special scheduling requests.
  • •Document interactions and appointment changes clearly, follow privacy procedures, and escalate urgent concerns or complex issues as needed.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kLearning BudgetLife InsuranceDisability InsuranceEapFlexible Spending

Key Requirements

  • •High school diploma or equivalent; additional administrative or health care training is a plus.
  • •Experience in appointment scheduling, medical office support, call center work, or customer service.
  • •Strong verbal and written communication with a friendly, patient-focused approach.
  • •Proficiency using scheduling software, electronic records systems, and standard office applications.
  • •Ability to work day or night shifts reliably, including weekends/holidays as needed, while handling sensitive information professionally.
Experience:HealthcareCall centerPatient scheduling
Education:High School
Skills:CommunicationOrganizationAttention to detailEmpathyTime management
Tech Stack:Scheduling softwareElectronic records systemsStandard office applicationsScheduling systemsPhone toolsPatient records platforms

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn