Specialist II Customer Care Administration

Emerson
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Collaboration","Proactive","Attention to accuracy"]

Own customer order execution for assigned regions from factory PO through delivery and billing, ensuring contractual obligations and internal compliance are met. Coordinate with suppliers to expedite shipments and provide order status updates. Perform international trade compliance screening, manage invoices and shipping documentation, and validate order entry data before billing. Partner with document control and customers/factories for required inspections to keep shipments on schedule.

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Emerson
Emerson
4 days ago

Specialist II Customer Care Administration

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Own customer order execution for assigned regions from factory PO through delivery and billing, ensuring contractual obligations and internal compliance are met. Coordinate with suppliers to expedite shipments and provide order status updates. Perform international trade compliance screening, manage invoices and shipping documentation, and validate order entry data before billing. Partner with document control and customers/factories for required inspections to keep shipments on schedule.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic shipping schedule updates.
  • •Conduct International Trade Compliance screening prior to shipment, liaise for hold release when needed, and prepare shipping invoices for processing.
  • •Prepare proforma invoices for advance payment collection, coordinate with finance on credit hold releases, and ensure shipping documentation accuracy.
  • •Work with the Document Control team to ensure contract-required documents are submitted/approved and coordinate scheduled third-party inspections with customers and factories.
  • •Review and validate upstream order entry data for accuracy and completeness before executing billing and processing billing per contracts/POs.

Pay and Benefits

Perks:Health InsuranceEmployee AssistanceParental LeavePaid Leave

Key Requirements

  • •Bachelor’s degree in Business, Logistics, or related courses.
  • •At least 1 year of relevant experience in customer service, sales order administration, or PO (purchase order) processing.
  • •Strong interpersonal and communication skills with a customer service approach.
  • •Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.).
  • •Knowledge of SAP/Oracle or project management is a plus.
Experience:1+ yearsSales order managementCustomer serviceOrder administrationPurchase order processingInternational trade compliance
Education:Bachelor's in Business, Logistics, or related courses
Skills:Customer serviceCommunicationCollaborationProactiveAttention to accuracy
Tech Stack:Microsoft OfficeWordExcelPowerPointSAPOracle

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn