Claims Intake Specialist

Symetra
United States
Workplace: HybridFull timeUSD 22 - 33.95 hourlyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Customer focused","Attention to detail","Accountability","Collaboration","Empathy"]

Handle disability, life, and leave claims by gathering accurate information from callers, documenting submissions in the claim system, and sending claim acknowledgement correspondence. Manage inbound documents with strong coding accuracy and timely distribution while meeting call center operational targets. Provide empathetic, customer-centered service in a collaborative call center environment, maintaining professionalism and steadily improving proficiency across STD, SDI, AM, LTD, Life, and AD&D product lines.

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FursaFursa
Symetra
Symetra
1 week ago

Claims Intake Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle disability, life, and leave claims by gathering accurate information from callers, documenting submissions in the claim system, and sending claim acknowledgement correspondence. Manage inbound documents with strong coding accuracy and timely distribution while meeting call center operational targets. Provide empathetic, customer-centered service in a collaborative call center environment, maintaining professionalism and steadily improving proficiency across STD, SDI, AM, LTD, Life, and AD&D product lines.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Provide timely, accurate, customer-centered claim information to call center callers.
  • •Collect and document information for new submissions, ongoing claims, and other relevant situations.
  • •Enter detailed summaries of exchanged information into the claim system.
  • •Dispatch claim acknowledgement correspondence promptly and precisely.
  • •Handle incoming documents with coding accuracy, follow operational standards, and meet call center targets.

Pay and Benefits

Salary: USD 22 - 33.95 hourly
Perks:401kPaid LeaveRemote Work

Key Requirements

  • •High school diploma or equivalent work experience; college degree a plus.
  • •3-5 years of cumulative, relevant experience.
  • •Ability to work collaboratively with internal and external partners.
  • •Ability to manage a heavy workload with multiple priorities.
  • •Strong attention to detail and customer-focused mindset.
Experience:InsuranceDisability insuranceLife insurance
Education:High School
Skills:Customer focusedAttention to detailAccountabilityCollaborationEmpathy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn