Claims Officer with Polish and English (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsSkills: ["Problem-solving","Quick thinking","Independent work"]

Manage customer calls and emails, provide accurate information and advice, and maintain customer data records in the applicable systems. Handle request and call volumes while escalating complex cases to team leaders and contributing to process improvements and training participation. You’ll work with predictive analytics and fraud detection capabilities powered by AI/ML and use Business Intelligence to support decision-making, while staying compliant with team instructions.

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FursaFursa
Allianz
Allianz
2 days ago

Claims Officer with Polish and English (m/f/d) (Bucarest, RO, 020339)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage customer calls and emails, provide accurate information and advice, and maintain customer data records in the applicable systems. Handle request and call volumes while escalating complex cases to team leaders and contributing to process improvements and training participation. You’ll work with predictive analytics and fraud detection capabilities powered by AI/ML and use Business Intelligence to support decision-making, while staying compliant with team instructions.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Provide professional management of calls and emails.
  • •Correspond with customers politely to ensure a high degree of satisfaction.
  • •Record customer data changes in the related applications.
  • •Handle routine request/call processing volumes and discuss complex cases with team leaders.
  • •Participate in trainings and contribute to improving operational processes and service quality.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid LeaveLearning Budget

Key Requirements

  • •Fluent in Polish and English (min. B2).
  • •1-2 years of experience in a similar role is a plus.
  • •Strong problem-solving ability to tackle customer and case challenges.
  • •Ability to handle a high volume of work and meet deadlines.
  • •Comfortable working independently with minimal supervision and delivering results.
Experience:1-2 years
Skills:Problem-solvingQuick thinkingIndependent work
Languages:PolishEnglish
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessAIMachine LearningArtificial IntelligenceBusiness IntelligencePredictive analyticsFraud detection

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn