Customer Success Manager - German speaking

LumApps
Krakow
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Stakeholder management","Process execution","Continuous improvement"]

Own the German-speaking customer portfolio in the Value Squad, acting as a strategic business owner for DACH Success Services. Build relationships with key stakeholders (HR, Comms, IT) and deliver success planning and business reviews. Use automated health indicators in Planhat to run Grow/Maintain/Defend playbooks, identify cross-sell/up-sell opportunities, and drive localized webinars and in-app adoption using Pendo and The Hive.

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FursaFursa
LumApps
LumApps
5 months ago

Customer Success Manager - German speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the German-speaking customer portfolio in the Value Squad, acting as a strategic business owner for DACH Success Services. Build relationships with key stakeholders (HR, Comms, IT) and deliver success planning and business reviews. Use automated health indicators in Planhat to run Grow/Maintain/Defend playbooks, identify cross-sell/up-sell opportunities, and drive localized webinars and in-app adoption using Pendo and The Hive.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Act as the dedicated CS lead for DACH clients purchasing Success Services and serve as the strategic business owner.
  • •Build relationships with key customer stakeholders (HR, Comms, IT) and deliver success planning and business reviews.
  • •Execute targeted GMD playbooks using automated health indicators in Planhat to secure ARR or unlock expansion.
  • •Identify cross-sell and up-sell opportunities and generate customer success qualified leads (CSQLs) for account managers.
  • •Customize for DACH by hosting localized webinars, shaping regional communication templates, and driving adoption via The Hive community and Pendo in-app guides.

Pay and Benefits

Perks:Annual LeaveHealth Insurance

Key Requirements

  • •1 to 3 years of experience in Customer Success, Customer Support, Tech Support, or CS Operations in a B2B SaaS environment.
  • •Native or bilingual proficiency in written and spoken German, along with fluent English.
  • •Follow structured operational procedures with rigor and consistency and provide constructive feedback to improve templates and workflows.
  • •Be tech-savvy and comfortable navigating SaaS tools and data-driven dashboards.
  • •Strong communication skills, including confidence hosting webinars or 1-to-many presentations.
Experience:B2B SaaS
Skills:CommunicationStakeholder managementProcess executionContinuous improvement
Languages:GermanEnglishSwiss German
Tech Stack:PlanhatZendeskPendoThe HiveGeminiWorkspace StudioGemini Notebook

Company Brief

LumApps
Provides a mobile-first employee communication and engagement platform connecting deskless and frontline workers with company news, shift management, workflows, and collaboration tools to improve internal communication and operational efficiency.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Zurich, Switzerland
Founded: 2012
Website