Operational Excellence Specialist

Delivery Hero
Buenos Aires
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Communication","Teamwork","Autonomy"]

Lead the operational performance of the Supermarkets vertical in Argentina, ensuring a seamless shopper experience by reducing frictions, optimizing key metrics (Fail Rate, Modified & Found Rate, Replacement Rate, Lates, Inaccuracy), and driving cross-functional improvements. Act as the link between strategy and store execution, designing end-to-end processes, dashboards, and initiatives to boost retention and service quality.

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Delivery Hero
Delivery Hero
3 months ago

Operational Excellence Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead the operational performance of the Supermarkets vertical in Argentina, ensuring a seamless shopper experience by reducing frictions, optimizing key metrics (Fail Rate, Modified & Found Rate, Replacement Rate, Lates, Inaccuracy), and driving cross-functional improvements. Act as the link between strategy and store execution, designing end-to-end processes, dashboards, and initiatives to boost retention and service quality.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Lead the operational performance of the vertical, monitoring and optimizing key indicators such as Fail Rate, Modified & Found Rate, Replacement Rate, Lates, and Inaccuracy.
  • •Design and execute end-to-end review flow to identify root causes of failed orders and implement corrective action plans.
  • •Develop and implement innovative processes for continuous improvement (e.g., weight validation for fresh items, mandatory scanning, proactive user calls, and intelligent substitution systems).
  • •Analyze high-impact initiatives and propose flow improvements (e.g., pre-checkout replacements, optimize in-store staffing with Fast Picking and Repos, improve Quality Rating with focus on ultra-fresh products and Smart Stock for not-found corrections on shelves).
  • •Build and maintain real-time dashboards to visualize business state and identify top offenders by store, and run cross-functional workstreams with other areas.

Key Requirements

  • •Over 2 years of experience in similar roles (Performance Operations, Supply Chain, Workforce Management).
  • •Advanced proficiency in Excel/Google Sheets and SQL (essential).
  • •Experience with data visualization tools (DataStudio/Tableau) and shift management software (e.g., Orquest) is a plus.
  • •Experience using Generative AI tools (Gemini, ChatGPT, Claude) for process automation and data analysis.
  • •Proactive, autonomous mindset with strong analytical skills and ability to translate large data sets into actionable decisions.
Experience:2+ yearsLogisticsRetailDeliveryE-commerce
Education:Bachelor's
Skills:AnalyticalProblem-solvingCommunicationTeamworkAutonomy
Languages:Spanish
Tech Stack:ExcelSQLDataStudioTableauOrquestGeminiChatGPTClaude

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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