Head of Credit Card - Existing Customers

Citizens Bank
Philadelphia, Newark, New York
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Cross-functional leadership","Strategic thinking","Influencing","Builder mindset","Data-driven decision-making"]

Lead the strategy and execution for existing customer management across the consumer credit card lifecycle. Drive improved engagement, retention, and customer experience by translating insights and portfolio analytics into scalable, data-driven programs, offers, and servicing. Establish governance and KPIs to monitor performance, and partner across Risk, Finance, Marketing, Product, Digital, Technology, Decision Science, and Operations to deliver initiatives from concept to production.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Citizens Bank
Citizens Bank
1 day ago

Head of Credit Card - Existing Customers

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead the strategy and execution for existing customer management across the consumer credit card lifecycle. Drive improved engagement, retention, and customer experience by translating insights and portfolio analytics into scalable, data-driven programs, offers, and servicing. Establish governance and KPIs to monitor performance, and partner across Risk, Finance, Marketing, Product, Digital, Technology, Decision Science, and Operations to deliver initiatives from concept to production.
Location: Philadelphia, Newark, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Director level

Key Responsibilities

  • •Develop and execute the strategic roadmap for existing credit card customer management, including lifecycle strategy and capabilities.
  • •Ensure seamless customer experiences through scalable, data-driven actions, offers, servicing, and portfolio management programs.
  • •Lead a customer- and data-driven decision approach using insights, portfolio analytics, and test-and-learn to improve outcomes.
  • •Establish performance management and governance for the card portfolio, including KPIs and ongoing monitoring to drive business objectives.
  • •Partner across Risk, Finance, Marketing, Product, Digital, Technology, Decision Science, and Operations to deliver initiatives from concept through production.

Key Requirements

  • •Proven track record driving growth in cards, lending, or consumer financial services.
  • •Deep understanding of card economics, lifecycle management, and customer value creation.
  • •Strategic ability to operate in the details to architect and deliver lifecycle improvements.
  • •Enterprise leadership and strong influence across a complex, matrixed environment.
  • •Demonstrated ability to translate strategy into measurable financial outcomes.
Experience:Consumer financial servicesLendingCredit cards
Education:Bachelor's
Skills:Cross-functional leadershipStrategic thinkingInfluencingBuilder mindsetData-driven decision-making
Languages:US

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website