Contact Center Experience Specialist 1

U.S. Bancorp
North Carolina
Workplace: RemoteFull timeUSD 20 - 22.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Problem-solving","Negotiation","Communication","Time management","Multitasking"]

Respond to customer inquiries by phone and email, researching and resolving issues including fraud support and internet operations topics. Develop expertise in U.S. Bank products, services, rates, terms, fees, regulations, and relevant systems. Act as a liaison between customers and internal departments to resolve more complex customer or technology problems while providing high-quality service.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
20 hours ago

Contact Center Experience Specialist 1

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Respond to customer inquiries by phone and email, researching and resolving issues including fraud support and internet operations topics. Develop expertise in U.S. Bank products, services, rates, terms, fees, regulations, and relevant systems. Act as a liaison between customers and internal departments to resolve more complex customer or technology problems while providing high-quality service.
Location: North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide high-level customer service by responding to telephone or email inquiries, requests, and problems.
  • •Research and resolve issues and errors, including those related to fraud support and internet operations.
  • •Develop thorough knowledge of products, services, rates, terms, fees, applicable regulations, and systems/procedures.
  • •Serve as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
  • •Handle customer interactions, including positive engagement with unsatisfied customers.

Pay and Benefits

Salary: USD 20 - 22.5 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum of nine months of contact center customer service training/experience, or 18 months of prior customer service or related experience, plus completion of specialized skill training.
  • •Ability to navigate multiple computer systems and use search tools to find information.
  • •Effective problem-solving and negotiation skills.
  • •Strong communication skills, including speaking clearly and using a pleasant tone.
Education:High School
Skills:Problem-solvingNegotiationCommunicationTime managementMultitasking
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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