Banking Relationship Servicing - Customer Care- Hybrid

American Express
Phoenix
Workplace: HybridFull timeUSD 20 - 24 hourlyFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Customer loyalty","Consultative communication","Multitasking","Problem resolution","Compliance mindset"]

Assist customers by phone with account and product inquiries for American Express Business checking, business line of credit, and small business card products. Perform account maintenance and troubleshoot issues across multiple servicing platforms in a fast-paced, metric-driven environment. Follow regulatory and compliance guidelines, support evolving customer conversation models, and manage change through continuous learning while delivering extraordinary customer care.

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FursaFursa
American Express
American Express
1 day ago

Banking Relationship Servicing - Customer Care- Hybrid

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Assist customers by phone with account and product inquiries for American Express Business checking, business line of credit, and small business card products. Perform account maintenance and troubleshoot issues across multiple servicing platforms in a fast-paced, metric-driven environment. Follow regulatory and compliance guidelines, support evolving customer conversation models, and manage change through continuous learning while delivering extraordinary customer care.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Assist customers with account and product inquiries via phone for checking, lending/line of credit, and small business card products.
  • •Perform account maintenance and handle support requests related to maintenance, transactions, and funds inquiries.
  • •Respond to customer questions about rewards and redemption and provide end-to-end issue handling.
  • •Troubleshoot customer problems and determine how to resolve issues in a fast-paced environment.
  • •Adhere to regulatory and compliance guidelines for servicing practices and support evolving customer conversation models.

Pay and Benefits

Salary: USD 20 - 24 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability Benefits401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •2+ years of customer service experience with a passion for building customer loyalty through exceptional listening and consultative relationship building.
  • •Current or recent experience in SBS Card Servicing.
  • •Ability to work in a fast-paced, metric-driven environment with strong multitasking in a web-based environment.
  • •Ability to navigate multiple servicing platforms and manage change with continuous learning.
  • •Excellent written and verbal communication skills.
Experience:2+ years
Education:High School
Skills:Customer loyaltyConsultative communicationMultitaskingProblem resolutionCompliance mindset
Languages:US

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn