2 days ago

Quality & Training Specialist, Spanish Speaking - Video Safety Operations - Mexico City

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own quality assurance and training processes for video safety operations, conducting analytical audits of moderation performance and specific accuracy metrics while ensuring compliance with data protection and Trust & Safety standards. Perform root-cause deep dives on recurring issues, validate benchmark “golden sets,” and lead calibration sessions for consistent enforcement across moderation teams. Partner with cross-functional stakeholders on policy interpretation, escalation of edge cases, and training rollouts, using dashboards and AI to streamline reporting and workflows.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (accuracy, RCA, appeal success rates).
•Perform deep-dives into recurring quality issues using RCA, spot error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations teams.
•Interpret and curate safety policies for complex, ambiguous, and high-risk cases; validate “golden sets” to guide enforcement accuracy.
•Lead calibration sessions and partner with cross-functional stakeholders (e.g., BPO Partners, PPS, PS, OGS) to ensure consistent moderation and align on global quality goals.
•Manage edge cases, ensure policy cascading and implementation across partners, and prepare weekly/monthly QA reports using dashboards and AI; lead or support training rollouts for new policy changes.

Key Requirements

•Proven experience conducting analytical audits and maintaining data integrity in a trust and safety or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify trends and recommend process optimizations that reduce error rates while maintaining speed.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and deliver training with BPO and internal teams.
•Fluency in data visualization and reporting, including using QA/calibration tools and leveraging AI to streamline workflows.

Skills:Stakeholder managementRoot cause analysisAnalytical thinkingTrainingProblem-solving

Languages:SpanishEnglish

Tech Stack:AIData visualizationQA dashboards

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist, Spanish Speaking - Video Safety Operations - Mexico City

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (accuracy, RCA, appeal success rates).
•Perform deep-dives into recurring quality issues using RCA, spot error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations teams.
•Interpret and curate safety policies for complex, ambiguous, and high-risk cases; validate “golden sets” to guide enforcement accuracy.
•Lead calibration sessions and partner with cross-functional stakeholders (e.g., BPO Partners, PPS, PS, OGS) to ensure consistent moderation and align on global quality goals.
•Manage edge cases, ensure policy cascading and implementation across partners, and prepare weekly/monthly QA reports using dashboards and AI; lead or support training rollouts for new policy changes.

Key Requirements

•Proven experience conducting analytical audits and maintaining data integrity in a trust and safety or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify trends and recommend process optimizations that reduce error rates while maintaining speed.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and deliver training with BPO and internal teams.
•Fluency in data visualization and reporting, including using QA/calibration tools and leveraging AI to streamline workflows.

Skills:Stakeholder managementRoot cause analysisAnalytical thinkingTrainingProblem-solving

Languages:SpanishEnglish

Tech Stack:AIData visualizationQA dashboards

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn