NTT

3 months ago

ITIL - Operations Analysis Senior Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support on a 24x7 basis, coordinating incident ownership and client account management. Manage and improve end-to-end service delivery processes including incident, problem, request, change, service level, and configuration management. Lead resource and client coordination, manage disputes and technical resolution, and communicate across tactical to strategic levels. Analyze service-level compliance and operational effectiveness, and support program/process development.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee, facilitate, and administer ITIL-based service support and/or technical account management on a 24x7 basis.
•Coordinate incident ownership and client account management during service engagements.
•Manage and oversee service delivery processes including incident management, problem management, request management, change management, service level management, and configuration management.
•Coordinate resources and handle client management, disputes, technical resolution management, and communications across levels.
•Compile, analyze, and report statistical data and trends related to service level compliance and operational effectiveness.

Travel: Medium travel

Key Requirements

•Typically requires 6-8 years of relevant experience.
•Undergraduate degree or equivalent combination of education and work experience.
•Solid understanding of ITIL processes and principals.
•Ability to compile, analyze, and report statistical data and trends for service level compliance and operational effectiveness.
•Solid written and verbal skills; must be able to perform essential responsibilities with or without reasonable accommodations.

Education:Bachelor's

Skills:Written communicationVerbal communication

Certifications:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT