Support Escalations Specialist

Join Roblox’s internal high-stakes response team to handle the most sensitive, high-risk customer cases with legal, financial, and executive-level context. You’ll resolve complex escalations, perform deep-dive investigations into systemic errors and agent gaps, and maintain high-integrity case data. Partner closely with Product Support, Legal, Ad Ops, and Developer Relations to share updates, emerging trends, and the “how” and “why” behind outcomes to build a proactive internal operation.