Alfalaval

14 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Manage the full cycle of service orders, from quotation acceptance and order creation through execution, closure, and invoicing. Create, process, and monitor service orders in the ERP system with accurate information and on-time delivery. Review purchase orders against quotes and commercial terms, coordinate with internal teams to meet service levels, and proactively communicate order status, scheduling, and escalated customer issues.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage the full service order cycle from quotation acceptance through order execution, closure, and invoicing.
•Create, process, and monitor service orders in the ERP system, ensuring accuracy and timely execution.
•Review customers' purchase orders to confirm alignment with quotations, prices, and agreed commercial terms.
•Coordinate with Service Engineers, Field Service, Planning, Warehouse, Logistics, Procurement, and Finance to ensure efficient order fulfillment.
•Communicate proactively with customers on order status, service scheduling, delivery dates, and escalated requests to deliver timely resolutions or coordinate internally.

Key Requirements

•Between 2 and 5 years of experience in customer support/customer service, order management, service coordination, or similar roles.
•Experience managing customer or service orders from intake through delivery, closure, or invoicing.
•Experience working with ERP systems.
•Knowledge of order management processes and good customer service practices.
•Intermediate English level.

Experience:2-5 yearsOrder managementService coordinationCustomer supportCustomer service

Skills:OrganizationTime managementAttention to detailProblem-solvingStakeholder management

Languages:English

Tech Stack:ERP

Company Brief

Alfalaval

Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Lund, Sweden

Founded: 1883

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Alfalaval

14 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage the full service order cycle from quotation acceptance through order execution, closure, and invoicing.
•Create, process, and monitor service orders in the ERP system, ensuring accuracy and timely execution.
•Review customers' purchase orders to confirm alignment with quotations, prices, and agreed commercial terms.
•Coordinate with Service Engineers, Field Service, Planning, Warehouse, Logistics, Procurement, and Finance to ensure efficient order fulfillment.
•Communicate proactively with customers on order status, service scheduling, delivery dates, and escalated requests to deliver timely resolutions or coordinate internally.

Key Requirements

•Between 2 and 5 years of experience in customer support/customer service, order management, service coordination, or similar roles.
•Experience managing customer or service orders from intake through delivery, closure, or invoicing.
•Experience working with ERP systems.
•Knowledge of order management processes and good customer service practices.
•Intermediate English level.

Experience:2-5 yearsOrder managementService coordinationCustomer supportCustomer service

Skills:OrganizationTime managementAttention to detailProblem-solvingStakeholder management

Languages:English

Tech Stack:ERP

Company Brief

Alfalaval

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Lund, Sweden

Founded: 1883

Website LinkedIn